First impressions are lasting. So let me start by saying that the front desk clerk appeared less than a professional. She walked out of the back room and was wearing house slippers and a faded zip up hoodie. I wasn't clear that she worked there and felt a little uncomfortable about providing my credit card info to her. Next I headed up to my room and the hallway smelled like skunk. It was awful. The room itself did not smell bad so that's a plus. Once I got to my room, I noticed that the smoke detector had been ripped off the wall and was left on the table and where it was removed on the wall, there were exposed wires. Yikes!
OK so for the positive. When I went to the front desk to report the smoke alarm, I was able to move quickly to another room. The room is spacious and so is the bathroom. The shower had fantastic water pressure. The heater in the room worked very well. The bed was very comfortable and the TV had plenty of premium channels. They allow pets in the room at no extra charge. It's located in the same lot as a Denny's, Starbucks, and close to the fwy. The alarm clock in the room is also a docking station for your Ipod.
The nitpicky stuff. This hotel is running on minimum. The coffee in the bathroom came with styrofoam cups. You get one single bar of soap to transfer back and forth from the sink to the shower and one tube of shampoo. Although there is a sign on the 3rd floor that says ice/vending, there is only vending with a paper sign inside that says the ice is on a different floor. It must be too much to remove the sign that displays ice/vending.
Overall, I would not stay in this hotel again due to my first impressions. The room appeared clean but there were lots of stains on the floor and walls. The thing with the smoke detector was really the turning point. If they don't have the attention to detail to get that taken care of before a customer sees it, then they don't care about my safety or comfort. Hopefully this hotel makes a turn around. Right now it feels as though they are barely hanging on.
- Official Description (provided by the hotel):
- Welcome to the new Holiday Inn Express Chino Hills, CA opening in second quarter 2009! We are a short drive from Ontario Airport and conveniently located to local shopping and plenty of local restaurants. In Chino Hills you are between Riverside and Orange County. Local leisure attractions include Pomona Fairgrounds, NHRA Motorsports Museum, Big League Dreams Sports Park, Los Serranos and Western Hills Golf Club and the Ontario Museum of History and Art. Local area businesses include Mercedes Benz Training Center, Toyota, Johnson & Johnson, Frito Lay and Becton Dickinson . The hotel offers complimentary WiFi throughout the hotel! Our 24 hour fitness center is sure to help you stay fit. Our meeting space will meet your needs for that important business meeting. Vacation or business trip, when it s time to relax enjoy our crystal clear pool and whirlpool to let the tensions of the day melt away. Our 99 fresh and inviting guestrooms and suites feature the latest amenities to help you feel at home and our friendly knowledgeable staff will bring ease to your travels. Start your morning smart and check out the free hottest breakfast bar in town featuring hot items and our delicious cinnamon rolls. Whether you're coming to the Chino Hills area for business or pleasure the new Holiday Inn Express is here to meet and exceed you hotel needs. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Chino Hills