We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible Stay”
Review of Hotel Chino Hills

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Chino Hills
Ranked #3 of 3 Hotels in Chino Hills
Chino, California
1 review
“Horrible Stay”
Reviewed November 2, 2011

This hotel is the WORST! There seems to be absolutely no staff on duty my entire stay! I had a problem with ants in my room and instead of the staff taking care of the issue, they handed me the pesticide for me to kill myself. HORRIBLE service! I would rather stay at a motel 6 than this hotel!!!!!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smwinning, General Manager at Hotel Chino Hills, responded to this review, June 1, 2012
Dear Greg:
I am sorry you had such a bad experience at our hotel last year. Unfortunately, the Hotel Chino Hills is in receivership at this time. The original ownership group filed for bankruptcy in 2011 and subsequently the hotel has fallen into its current legal situation of receivership. As we are representing the current management group for the court appointed receiver, I assure you that we are addressing all issues that need to be addressed, such as ants. It appears that the hotel was built on an ant hill. However, that should not stop us from rectifying the situation. We currently are under contract with a pesticide company that treats the exterior of the hotel on a regular basis and also treats any individual rooms that ants might be reported in with a safe chemical. I assure you that we are operating the hotel as it should be operated. In fact, we have two wedding groups in the hotel as I write this response. I do thank you for your past patronage last year. We are still offering extremely competitive room rates at this time and we hope to have the opportunity to serve you again and demonstrate our quality services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

55 reviews from our community

Traveler rating
    13
    22
    9
    3
    8
See reviews for
18
6
2
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Russian first
  • Any
English first
Phoenix, Arizona
Level 5 Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 19, 2011

Located right off of Central and Hwy 71, the hotel is easy to get to. This is one of it's big advantages, easy access. The property itself is new and everything is clean and bright; and smells new. The ice machine worked well and there were vending machines. As it is new, there were not many guests-I was able to park a large limousine bus in the back. There is not alot by the hotel; but things are close by (food, shopping, etc.) one exit or more to the north. Probably the best option for this area.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AVSENT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Hotel Chino Hills, responded to this review, April 1, 2013
Dear Sandpine 09:

Thank you very much for your very positive review of our hotel. We are here to serve all of our guests and I am delighted that you were served so well. Our beds are still great so please come back and stay with us again. We look forward to your next visit.

Steve Winning
General Manager
Hotel Chino Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
riverside
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2011

I've been here twice and I must say this is my favorite holiday inn express of all. The hotel is new, and The mattress they use is the most comfortable ever! The surrounding area is quiet and there is a Starbucks and a nail place next door. I will always stay here whenever Im over at this area!

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandpine09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smwinning, General Manager at Hotel Chino Hills, responded to this review, July 15, 2011
Sandpine09:

Thank you for your kind remarks and most of all for your continuous patronage. We are delighted that you have discovered our new hotel and that, besides our very comfortable beds, you have found our location to be just right for you. We look forward to serving you again when you return to the Chino Hills area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Chino Hills
0.8 mi away
Ayres Hotel Chino Hills
Ayres Hotel Chino Hills
#1 of 3 in Chino Hills
549 reviews
1.6 mi away
Extended Stay America - Los Angeles - Chino Valley
3.9 mi away
Hampton Inn & Suites Chino Hills
Show Prices
Show Prices
Show Prices
8.0 mi away
Azure Hotel & Suites Ontario Airport
6.9 mi away
Americas Best Value Inn & Suites
12.3 mi away
Red Roof Inn San Dimas - Fairplex
Show Prices
Show Prices
Show Prices

Been to Hotel Chino Hills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Chino Hills

Property: Hotel Chino Hills
Address: 15433 Fairfield Ranch Rd, Chino Hills, CA 91709-8814 (Formerly Holiday Inn Express Hotel )
Location: United States > California > Chino Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Chino Hills
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Chino Hills 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express Chino Hills, CA opening in second quarter 2009! We are a short drive from Ontario Airport and conveniently located to local shopping and plenty of local restaurants. In Chino Hills you are between Riverside and Orange County. Local leisure attractions include Pomona Fairgrounds, NHRA Motorsports Museum, Big League Dreams Sports Park, Los Serranos and Western Hills Golf Club and the Ontario Museum of History and Art. Local area businesses include Mercedes Benz Training Center, Toyota, Johnson & Johnson, Frito Lay and Becton Dickinson . The hotel offers complimentary WiFi throughout the hotel! Our 24 hour fitness center is sure to help you stay fit. Our meeting space will meet your needs for that important business meeting. Vacation or business trip, when it s time to relax enjoy our crystal clear pool and whirlpool to let the tensions of the day melt away. Our 99 fresh and inviting guestrooms and suites feature the latest amenities to help you feel at home and our friendly knowledgeable staff will bring ease to your travels. Start your morning smart and check out the free hottest breakfast bar in town featuring hot items and our delicious cinnamon rolls. Whether you're coming to the Chino Hills area for business or pleasure the new Holiday Inn Express is here to meet and exceed you hotel needs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Travelocity, Priceline, TripOnline SA, Hotwire and Cancelon so you can book your Hotel Chino Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Chino Hills

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing