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“Nice not great”
Review of Hotel Diamond

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Hotel Diamond
Ranked #2 of 17 Hotels in Chico
Certificate of Excellence
Chico, California
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice not great”
Reviewed March 3, 2013

I am a little surprised to read so many glowing reviews of this hotel. We are locals and stayed here last night as a romantic get-away. First of all this historical property was nicely restored by local owners several years back and they did a very good job. It has a late-victorian western flair and is quite well kept. It is a nice change from standard chain style hotels you find near the freeway and its location in downtown near CSUC is hard to beat. That being said the place has some management challenges. First of all some of the rooms near the elevators are so tiny they are about the size of a kids room in a small track home. $160 for a tiny no-ammenties room in Chico CA is a bit much. I find some of the other reviews here a bit questionable by talking up things like a fridge "stocked" with water. Yes if two 16oz bottles of Costco case water means "stocked". The "complimentary" breakfast? It really is just a $10 off coupon and most breakfasts will run far more than that. The breakfast was OK about the quality of a diner with probably worse service. Not offered water, coffee while brewed in a french press tasted like folgers out of a can...if you want good coffee walk down to Peets or Starbucks. No jelly served with all the toast, no way to provide a tip on the bill. The food at Johnnies has always been hit and miss. Sometimes good, sometimes extremely poor. The hotel is loud and if it is crowded you will likely here doors banging and loud talking till wee hours even in your room. The walls seem very thin. The bar is cool with decent wine list, small substandard craft beer selection with only four or five beers on tap.. I mean seriously this is CHICO! It is like going to San Francisco and being served frozen fish! When we left at 8:30 in the morning an employee was vacuuming the check in desk area with electrical cords strung across the floor catching bag wheels and blaring over check out desk conversations..really? Not a terrible experience but at best a B- and more like a C+. Locals have always had a mixed opinion of the place and now I know why. Bit pricey for the room sizes and the amenities are just OK.

Room Tip: If you want a bigger room you have to trade up unless you don't mind sleeping in a closet. the r...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, March 5, 2013
Thank you for your recent stay at the Hotel Diamond. I apologize for the issues during check out with the vacuum cord; please know that this is not our standard and it has been addressed. Due to the shape of the building each one of our rooms is unique for many reasons whether it be: size, layout, bathroom style, floor type, etc. so I have put notes in your file stating not to put you in that room any more. But for your next reservation please contact me personally and I will be more than happy to make sure that you get the appropriate room type.


Ryan Brimm
Manager
Hotel Diamond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 20, 2013

Charming hotel in the middle of town. Very clean, well maintained, and nicely furnished. Large rooms, with well-appointed baths. A very nice restaurant and bar on the first floor, with excellent breakfast menu ($10 credit per room occupant!) and friendly service. Young, outgoing, and cordial staff. Have stayed twice and plan to return often!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 2, 2014
Thank you for choosing Hotel Diamond and taking the time to give us a review. We take pride in providing the best service possible. We are looking forward to your upcoming stays.
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San Rafael
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2013

I have stayed at the Hotel Diamond 3 times in the last 5 visits to Chico and I have decided that from now on I won't stay anywhere else. I love this hotel. It is so charming and beautiful. Its clean, comfortable and each room I've stayed in has been absolutely lovely. Parking is free and the location couldn't be more convenient. It is more expensive that other area hotels but it is worth every penny especially considering the breakfast that is included in your stay in the lovely downstairs restaurant. The staff is so nice and I have always felt so welcomed when I visit. Do yourself a favor and treat yourself to the Hotel Diamond

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 12, 2013
Linda, thank you for your recent stay and your positive review. We take great pride in delivering exceptional service and look forward to your future reservations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 23, 2013

My husband and I made an anniversary trip to California to visit some friends, and decided to stay one night in Chico so we could visit the Sierra Nevada brewery which is an all-time favorite of ours. Ultimately, we decided to stay at Hotel Diamond because of location and positive reviews.

This place was perfect for us, we walked in off the streets without a reservation and the lady at the front desk was very accommodating, she gave us a room without any problems. The room was very nice, very clean, and we had no complaints in the little time we were there. Such a beautiful place in such a beautiful town, what's there to complain about? ;)

We would definitely stay there again should we find ourselves on the west coast in the future.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kilacojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 2, 2014
Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay with us. We take pride in providing excellent service for our guests. We look forward to having you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 8, 2013

My husband and I stayed on News Year Eve night and had the best time. The hotel was so beautiful and the atmosphere was fun and lively. We arrived early that day and we were so tired from our trip we really just wanted to take a nap before we went out. The women at the front desk was able to get us an early check-in and she was so polite and friendly. We had dinner in the restaurant and loved it. The food was AMAZING!! Everyone we encountered was friendly and professional. This will be the only we stay at in Chico again.

Room Tip: Room 401 has the best view!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 19, 2014
Thank you for taking your time to review our hotel. It was a pleasure to have the both of you stay with us during the New Years. We take great pride in making sure our guests have the best experience possible. We look forward to your future reservations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san francisco,ca
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 6, 2013

We had a bad experience at this hotel last night and left disappointed this morning. After doing much research, Hotel Diamond seemed to be the best accommodation in Chico with a lovely location and felt that it would be a good place for our family to stay. Check in was easy and we were happy a crib was waiting in our room at arrival. All was good until early evening when the penthouse above us had a party. Beginning around 6PM we heard lots of noise and you could hear ladies with high heels walking above us on what sounded like wood flooring. Even though a struggle to get our 14 month old to fall asleep with all the noise at 7PM, we knew it was early so was okay with the party upstairs thinking the hotel wouldn't plan for such an event to run late into the night. Well it did and the noise only got louder and from our room it sounded like they were dancing above us with loud music and stomping. By 10:30PM we couldn't take any more as our son kept waking up with the noise and there was no chance of us sleeping through it. I went downstairs to speak with the front desk and was told there was a party above us and she'd tell them to be quiet. Thankfully it did calm down about an hour later, but we were still frustrated with the hotel knowing there was a party planned, yet still putting our family below them. The hotel wasn't full, so for the future I'd recommend the hotel not place anyone below the penthouse if there's a party.

As we checked out this morning, the lady at the front asked us how our stay was. After telling her about the noise, she informed me that it's the owner of the hotel's private residence and he was throwing a party. Sadly, I don't believe that's how you should treat your guests and advise visitors to find accommodation elsewhere when staying in Chico.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hlbehrens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 19, 2014
Thank you for taking your time to review our hotel. Your feedback is very important to us. We apologize for your challenges while staying with us. We are taking action to make sure that this doesn't happen anymore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed January 2, 2013

This was our third time staying at this unique hotel in downtown Chico. It really is charming, but when we arrived we could smell a sewer odor everywhere. It was worse in our room. Think 2 week old cooked broccoli and a toilet that has overflowed. When we called downstairs they said, Odor, what odor"? On our way to our NYE dinner at the restaurant downstairs, I approached the front desk manager to ask her to go to our room while we were dining because the smell was getting to be unbearable. She admitted maintenance was checking out a possible sewer leak/pump outage. Could they have not told us this when we called an hour before? The I am sorry and we will deliver a bottle of champagne to your room that never arrived was not okay for the price we paid.
The room was very small, the bed ok but you can hear everyone in their rooms next door and even across the hallway. Pay more and ask for a 4th floor room.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jebett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 19, 2014
Thank you for taking your time to review our hotel. I do have to apologize about your unpleasant stay. The next time that you stay with us, make sure to let us know in advance about your room floor preference and we will put permanent notes into your profile. We hope that you come back so we can better serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Diamond

Property: Hotel Diamond
Address: 220 W 4th St, Chico, CA 95928-5315
Location: United States > California > Chico
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Chico
#3 Business Hotel in Chico
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Diamond 3.5*
Number of rooms: 47
Reservation Options:
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Also Known As:
Diamond Hotel Chico

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