I stayed here on my wedding night, so I can't say I remember much about the room because both my husband and I were too exhausted to get a good look. However what I distinctly remember and was disappointed by was the service of the hotel staff. When we walked up to the front desk, there was no greeting or offering to help, just a stare-- we said can we have a late checkout because it's our wedding night and we plan on sleeping in, to which the response was "ok...what time?" Does a little smile or "congrats" hurt anyone? Even when we checked out, another employee was the same way. What does a guest have to do to get a little smile from hotel staff? How about a "thank you for staying with us"?
We had the "Executive Jr. Suite" which didn't have anything executive about it. It was on the second floor so, not even on a high floor. It has a living area with a couch and a coffee table, but the room itself is not very large at all. The bathroom is ok, I do like the standard Sheraton bath amenities. There is no free internet connection, unlike other comparable hotels. Two bottles of water were provided at no charge.
Overall, if I had to stay in the area for a night, I may be inclined to choose this Sheraton again just because there are no other options. But I would choose a standard room, not pay extra for a superior room, and be prepared to be disappointed again.
- Official Description (provided by the hotel):
- Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry FarmÂ¨, DisneylandÂ¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more less
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- Also Known As:
- Sheraton Cerritos Hotel At Towne Cerritos
- Cerritos Sheraton