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“Good First Impression”

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Sheraton Cerritos Hotel at Towne Center
Ranked #1 of 1 Hotels in Cerritos
Las Vegas, Nevada
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good First Impression”
Reviewed September 24, 2013

This was my first stay at a Sheraton property and it won't be my last. Sheraton has won me over as their newest loyal customer. Great staff, from the doorman to the front desk clerks, to the housekeeping and food service staff, everyone was kind, friendly and most helpful. The bed was the best i've ever stayed in away from home. The beds are so great, that because of so many inquiries, they actually sell them online. They have free convenient parking, a great shopping center right across the street including Kohls, Trader Joe's, a movie theater, Walmart, Subway and many more shops and food outlets. Beautifully appointed and super clean rooms. Clean and well kept hallways, common areas and grounds, and an elevator that we never had to wait more than 30 seconds for. A great stay! We'll be back!

  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BetterDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, September 26, 2013
We thank you so much for your stellar review of our beautiful Sheraton Cerritos Hotel! We are thrilled to know that from the moment you arrived you were treated with the exceptional warmth and care of our staff. We are so pleased to know that you enjoyed the comfort of our signature Sheraton Sweet Sleeper Beds. Many of our guests frequently comment on their comfort; and you are correct that they can be purchased online. One of the great benefits of staying at our hotel is our free parking, and also the shopping center which is located conveniently across the street from our property. We thank you again for your outstanding review, and we can’t wait to welcome you back!
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314 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Minden, Nevada
Level 6 Contributor
175 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 21, 2013

In July 2023, we booked three rooms for the family of the groom. The staff at this hotel were very helpful and attentive to our needs. Rooms were very clean and the bedding was fresh and of excellent quality. Our room seemed to be missing one easy chair, this was corrected quickly and efficiently. The Hotel was right next to the wedding venue, which was very helpful. The lobby was open, spacious, and well decorated. The on duty Manager made sure that we were satisfied with our stay.

Room Tip: Ask for a room upgrade
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billnevada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, September 26, 2013
Thank you for taking the time to share your comments with us. We are pleased that the rooms met your satisfaction, and that our staff and the Manager on Duty were able to provide you with an excellent stay. Please extend our best wishes to the bride and groom. We hope that you will come back for another return stay very soon.
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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 5, 2013

Clean, welcoming, friendly and comfortable stay. Highly recommend !!! Enjoyed that it was close to attractions and very quiet. Nice furniture, speedy service, many things available at this hotel, will stay again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorod01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, September 16, 2013
Thank you for choosing the Sheraton Cerritos Hotel. We are very pleased to know that you enjoyed your overall stay with us. We are very complimented that you will recommend our hotel, and that you will be a returning guest. We look forward to seeing you back very soon!
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Phoenix, AZ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

The room was very nice and comfortable; the lobby area was also attractive--I especially liked the relaxing fountains. We chose the hotel for its location and being "pet friendly." It turned out that they are extremely pet friendly...when our dog barked while we were out for a short time, the staff came in and took him for a walk!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyTravelers6_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, September 16, 2013
We are delighted to know that you and your canine found our hotel to be pet friendly. We are as conscious of the comfort of our four-legged guests, as we are of our two-legged guests! We hope that you and your beloved pooch will be returning guests very soon.
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Santa Cruz area CA
Level 6 Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed August 27, 2013

Stayed here last year for a class reunion. The room was fabulous, comfortable, and could hardly stand to leave it - it was so relaxing! Bathroom perfect, pool area restful, and plenty of parking and help from the front desk. Enjoyed the food immensely as well - had a delicious meal with great service. Safe, comfortable, quiet, and close to freeways in a very nice town. If I could move in here, I would!!! VERY pleasant atmosphere, excellent pricing and courteous reservation assistance. Could not ask for anything more. VERY close to all major freeways - made my vacation a joy! Beautifully decorated in every aspect, and thoughtfully laid out for convenience and comfort. Sheraton always provides a wonderful experience, which is why I call them first! The major point I noticed was that the guests seemed very happy and contented to be staying here, which is the main idea!!

Room Tip: They are probably all fine. Saw no problems at all. QUIET hotel!!!! My room was an upper floor looki...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chechina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, September 6, 2013
We are so complimented by all of your kind comments about our beautiful Sheraton Cerritos Hotel. We are always so pleased to hear from another guest who has enjoyed their stay with us, and the many amenities that our hotel has to offer. We look forward to you coming back for a return visit, and hope that you can enjoy an extended stay.
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Lakewood, California
Level 6 Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 22, 2013

My family and I spent six days at this Sheraton in early August, 2013. The first part of our stay was for a convention located in the hotel, with a few extra days at the end for visiting Disneyland and other So Cal attractions.

The hotel itself fulfilled my expectations for a Sheraton hotel: clean, well-designed rooms; effective black-out drapes; good temperature control in the room, despite a heat-wave going on outside; friendly, helpful staff; and finally, comfortable beds and functional bathrooms.

A few "bonuses" at the Sheraton property: it is located across the street from a mall with multiple shopping and dining options, and it is right off a major freeway...although a little hard to find, due to the convoluted street layout in the immediate vicinity of the hotel. Also, for those staying on the preferred guest floor, the free breakfast included in the suite package surpasses most free breakfast buffet deals for quality. I actually looked forward to breakfast each morning.

My only negatives from this trip: the on-site restaurant was overly expensive for the value delivered (a common convention hotel malady), and finding an employee at the Starbucks kiosk was a challenge.

Overall, a great stay, and we will come back!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, September 6, 2013
We are so pleased to hear that the beautiful Sheraton Cerritos Hotel has met your expectations. We are also delighted to know that we will be seeing you again as a returning guest. This is a great compliment to our hotel and staff. Our goal is to always provide our guests with superior service. We look forward to seeing you on your return visit, which we hope will be soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Level 6 Contributor
104 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed August 19, 2013

The Sheraton Cerritos Hotel is conveniently located off of the 91 freeway, and right across the street from the Cerritos Towne Center which includes many shopping, restaurant and entertainment choices such as Wal-Mart, Trader Joe’s, Office Max, Macaroni Grill, Wood Ranch BBQ Grill and an Edwards Theater.

Upon entering the property, there is ample free self-parking which is always a plus since hotels like to overcharge for parking even in remote places.

Entering the hotel is somewhat backwards, as you will walk through the ballrooms in order to get to the front desk. Upon entering the lobby, which is fairly small, the front desk is to the right.

Although the Front Desk Agent wasn’t overly friendly as he hardly said a word. I did get upgraded to the Club Level, although there isn’t a Club Lounge in the hotel. I was also placed into a “Pure Room” which is supposed to “Allergy-Friendly” that also has an in-room air filtration system, which is an air purifier.

Upon entering the room, the bathroom is to the left. There is ample counter space which is always appreciated. There is a shower/tub combo. Although water pressure isn’t all that great, water temperature is excellent with no varying of temperature while taking a shower.

The bedroom is not overly huge, but does have enough space to have a small sitting area with two chairs and a small table.

The desk is somewhat small, and would be difficult to do any work if papers needed to be spread out.

There is a small dresser with flat screen TV.

The air purifier is about the size of a fairly large paper shredder and can be loud if turned onto high. There is no central air conditioning, so the air conditioner is fairly loud.

As there is no Club Lounge, I was given a voucher for breakfast. This allows access for two to the Breakfast Buffet ($15.95) with no substitutions allowed. The buffet is somewhat limited with eggs, bacon, sausage, oatmeal and congee for hot options. There are also various cereals, breads, muffins, bagels, yogurt and fruit. The quality of the hot food is barely passable as the bacon was really greasy. I would be rather upset if I had to actually pay for the breakfast as a guest.

Despite being fairly close to the freeway, noise was at a minimum. This is a nice hotel for a one night stay, although not especially close to any freeway. The hotel seems primarily geared towards people traveling on business, or if wanting to stay the night if seeing a show or concert at the Cerritos Performing Arts Center.

Stayed August 2013, traveled on business
Helpful?
Thank TheMysteryTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina R, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review, August 22, 2013
Thank you for providing us with your comments. We are pleased to know that you found our location and hotel parking convenient. We hope that we will see you again on a return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Cerritos Hotel at Towne Center

Property: Sheraton Cerritos Hotel at Towne Center
Address: 12725 Center Court Dr S, Cerritos, CA 90703-8553
Phone Number:
Location: United States > California > Cerritos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cerritos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton

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