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All reviews stayed at the red lion kitchenette suite street traffic pool and hot tub coffee maker rancho mirage housekeeper spring palm desert
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Reviewed March 15, 2013

We stayed here during the tennis tournament and the first night was miserable beyond belief. For over $180 we got a room that reaked of cigar or pipe smoke that was so bad people walking by outside could smell it. That smell had to have been there a long time. An ionizer was supplied but it didn't help. The TV was one of the older ones, the breakfasts were typical but the scrambled eggs were tasteless. The AC was next to the bed and blew cold air on us all night. Due to the climate, leaving it off would have been more uncomfortable. Tub was very slippery so taking a shower was scary and it took my husband's strength to turn the knob to get the right temp. Tile floors were sticky. Refrigerator was difficult to access because the door was on the wrong side. Thankfully, the staff gave us a different room for the next 2 nights and a refund of the stay of the first night. Those rooms were more comfortable. Two of the 3 mornings there was no hot water and one day there was no wifi. This could be a nice place but the original room should not be rented to people.

Room Tip: Stay away from the rooms that have not been improved upon.
  • Stayed: March 2013, traveled as a couple
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2  Thank Flifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded July 11, 2017

Hello from the Red Lion!

Our goal is to provide top of the line service and a comfortable stay at a great price. It seems like we missed the mark on this one. I apologize for the occurrences during your stay. We appreciate you taking the time to provide us with feedback and will us it to make improvements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Arrived in Palm Springs area with no reservations, unaware that one of the biggest Tennis Tournaments of the year was in full swing. Most hotels we checked were booked up and the few that had rooms, quoted us prices started at $399 a room a night. Too tired to drive any further, we found this Red Lion. I agree with other posters that is somewhat grungy on the inside. No traffic noise, but the air conditioner (a really really old one) droned off and on all night long. Staff was friendly.

  • Stayed: March 2013, traveled with family
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1  Thank pkchristensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded July 11, 2017

Hello from the Red Lion!

We strive to provide top of the line customer service and a comfortable stay at a great price. It seems we missed the mark on this one. We are currently undergoing renovations and improving accommodations. Thank you for your feedback. We will use it improve upon the guest experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Went out to the desert for a single night to celebrate a friends birthday. The room was somewhat dark and shabby but was acceptable on first glance. However, upon further time in the room we found that it was really problematic. There was no hot water available by 9 AM on Sunday morning, there was a hole in the ceiling above the tub that appeared to have been there for some time. In addition, the television had sound but no picture. We did not report this to the front desk until check out because it was such a short visit. They were gracious and reduced the rate in compensation.

  • Stayed: March 2013, traveled with family
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2  Thank D. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded July 11, 2017

Hello from the Red Lion!

We strive to provide top of the line customer service and a comfortable stay at a great price. It seems we missed the mark on this one. We are currently undergoing renovations and improving accommodations. Thank you for your feedback. We will use it improve upon the guest experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013 via mobile

This is a less expensive place like a travel lodge type that has adequate rooms. Seemed a little grungy but not really dirty- I kept sox on however as the carpet looked soiled.
The location is good as well.
The best part is the free breakfast!!
They have everything from hard boiled eggs, cereal, yogurt, muffins and rolls and it is clean and nice!
You don't often find that for this price range- also elevators for floors 2/3 which is a plus

  • Stayed: March 2013
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2  Thank sungal99_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded July 11, 2017

Hello from the Red Lion!

We strive to provide top of the line customer service and a comfortable stay at a great price. It seems we missed the mark on this one. We are currently undergoing renovations and improving accommodations. Thank you for your feedback. We will use it improve upon the guest experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

This is my second time staying at this hotel. I have to say that this is one of my favorite hotels when I travel into Cathedral City, the staff has excellent customer service, the rooms are always clean and smell very fresh, and the breakfast is great. I will continue to stay at Redlion anytime I visit Cathedral City!!!! Excellent value for the price. Keep up the great work Redlion!!!

  • Stayed: March 2013, traveled solo
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1  Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded July 11, 2017

Hello from the Red Lion!

Thank you for the wonderful review. We are glad to hear that you enjoyed your time with us. We strive to provide top of the line customer service and a comfortable stay at a great price. We appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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