This place is really something else. Don't stay here. I have been booking thru Expedia for years and always had good service from Hotels. As soon as they saw my reservation was via Expedia, they placed us on the 1st floor room for disabled guests. This first floor room is next to pool and a side exit. It is really loud and the shower develops puddles on the bathroom floor. I tried to change rooms since I overheard the front desk staff tell a guest that they can move if they like. However, for me, they said 'no' that a got a 'run of the house' room with the 'cheap rate'. How insulting, this was said in front of my wife and other guests. How do you respond to that? We did not want to argue so we left all afternoon to Palm Springs hoping by the time we came back the people at the pool would be gone. The noises continued since the room was by the exit door until 1:30 am or so. Hence, no sleep! No apology was given at any point, in fact, I was told that I should of booked through them. Don't stay here unless you like bad customer service or like being treated like second class guest with no rest.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Cathedral City is conveniently located in the heart of Palm Springs Valley. Our Cathedral City Hotel is a resort destination near Rancho Mirage, La Quinta, Palm Desert, Indian Wells, world class golf courses, spas, casinos, restaurants and shopping. While travelling to our hotel, you will be able to visit the Palm Springs Aerial Tramway, Indian Canyon Trails, Spa Casino, Agua Caliente Casino, Cathedral Canyon Golf, PGA West Golf, Cabazon World Premium Outlet Mall, Knotts Soak City, Empire Polo Grounds, El Paseo Shopping District, The Living Desert and Joshua Tree National Park. This Holiday Inn Express Hotel is a host hotel for The Big League Dreams Sports Park. We are just minutes from the Palm Springs International Airport in CA. Also nearby Palm Springs Convention Center, Downtown shopping, restaurants, and Indian Wells Tennis Gardens. All leisure or business guests will enjoy our high speed, wireless and wired Internet and complimentary business center. Come experience our serene outdoor heated pool and whirlpool with a large deck and mountain views. Our hotel also features a workout room. Our 100% smoke free hotel features the comforts of home. From our resort style pool, wonderful cinnamon rolls, cookies in the lobby every evening, and the Simply Smart Bedding Collection, this hotel in Cathedral City, CA is sure to please. Swimming pools and Jacuzzi will be closed starting on July 9, 2017 and will re-open on July 18, 2017 as they are being repaired. ... more less
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- Also Known As:
- Holiday Inn Express Cathedral City (Palm Springs) Hotel Cathedral City
- Holiday Inn Cathedral City
- Cathedral City Holiday Inn
- Holiday Inn Express Cathedral City (Palm Springs) California Desert, CA