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Holiday Inn Express Castro Valley - East Bay
Ranked #1 of 5 Hotels in Castro Valley
Certificate of Excellence
Lewiston, Idaho
Level Contributor
3 reviews
3 hotel reviews
“Excellent!”
5 of 5 bubbles Reviewed June 27, 2013

I had an exceptional stay at this hotel! The front desk clerk was very friendly. The room was very clean and spacious! It was quiet and I got a good night sleep! I didn't get to stay for the breakfast, so I can't comment on that. Overall, I would recommend this hotel in Castro Valley, it's flawless! Probably the best in town! The location was also great. Very convenient to find.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Skaur0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, July 8, 2013
Greetings,

Thank you for providing feedback following your recent stay at our hotel. It is always a pleasure to hear when our front desk agents show exemplary service towards our guests. I will be sure to pass along your excellent reveiw my team who work diligently to ensure our guests are taken care of. We appreciate your business and look forward to serving you again!

Warm Regards,

Omar Ansari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

238 reviews from our community

Traveler rating
    178
    43
    10
    4
    3
See reviews for
73
37
24
69
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Houston, Texas
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 26, 2013 via mobile

I was hopeful of this hotel from the reviews I had read however after arriving pretty late we realized our a/c didn't work. A real Bummer.....I told the front desk about it when we left but the lady was pretty non chalant so I have I assume they knew. Also, parking is pretty tight.

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mom2GreatKiddos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, June 27, 2013
Thank you for taking the time to complete a review on Tripadvisor regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Please contact me directly so that I can find out which room you were in and see who was working at the front desk upon your check-out.

I hope that you will consider staying with us again so that we can have another chance to provide you a exemplary experience.

Best Regards,

Omar Ansari
(510) 889-9300
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut Creek, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

Spent 2 nights here over a weekend. Great location. The manager is actively involved and makes sure you are enjoying your stay. The front desk was great. The rooms are spacious, very clean and looks like they were updated pretty recently. I was very comfortable and so were the others in my party (we had 2 rooms and our friends had 1). We all agree when we have weekend plans for this area we will be staying here.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SLScott52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, June 20, 2013
Dear Scott,

Thank you for taking the time to write a reveiw on Tripadvisor regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Warm Regards,

Omar Ansari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

We stayed here for a reunion because of the tripadvisor reviews. The property is on a strange lot, apparently cut out of the rock, because there's no rear entrance. Getting into the parking lot at all is tricky, and all deliveries have to be made in the front, so we were awakened one morning at 6:30 AM when the food delivery truck driver dropped his tailgate from about five feet in the air into the parking lot.

Otherwise this hotel was flawless. A huge, reasonably priced room, sharp, professional staff, everything was in order top to bottom, and for breakfast you get to sit outside in a landscaped little alcove in the rock, with a variety of birds stealing crumbs. Terrific.

The bonus? I confirmed my impression with the staff at the desk--this place is primarily used by business travelers and hospital visitors. So on the weekend it was nearly deserted.

Seriously? A first-class well-run hotel centrally located in the East Bay with no vacationers or partiers on the weekend, for cheap? No doubt that we'll come back. Thanks to all concerned.

Room Tip: There's no avoiding street noise in the front, particularly deliveries and ambulances going to t...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AdAstraPerEmentitus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, June 17, 2013
Greetings!

Thank you for posting a reveiw on Tripadivsor following your recent stay at our hotel. I appreciate your compliments about our hotel and staff and I will certainly pass along your wonderful review to my team. We value your business and hope that you keep us in mind on your next visit to Castro Valley, CA.

Best Regards,

Omar Ansari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgecrest, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 10, 2013

Hotel stay was excellent. We were visiting a relative in Kindred Hospital, and this location worked for us. Rooms and facility was very clean, bed was very comfortable, front desk personnel were extremely professional and helpful. We would highly recommend staying at this facility, to others.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jo Ellen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, June 17, 2013
Dear Jo Ellen,

I would like to express my gratitude regarding your wonderful review about our hotel and staff. We strive to ensure our guests have an enjoyable experience when staying with us and I hope that we were able to exceed your expectations. We value your business and look forward to serving you again in the near future.

Warm Regards,

Omar Ansari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

Hotel lobby and facilities were nice and clean,The staff were friendly and very helpful.The room was also very clean and comfortable.The internet and television were top notch as well.We enjoyed our stay here very much and will return next time we come to Castro Valley.Thank you.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GRAHAM B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, June 3, 2013
Dear Graham,

Thank you very much for posting a review on tripadvisor following your recent stay with us. We strive to provide our guests with a clean and comfortable hotel with amenities that anyone can enjoy. Please contact us directly if we can be of any assistance in helping you book future reservations. We appreciate your business and look forward to serving you again!

Yours in Service,

Omar Ansari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake
Level Contributor
133 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

If you are visiting San Francisco and do not want to stay in the city, Castro Valley Comfort Suites is a wonderful place to stay. It is very clean and the beds are very comfy. The rooms are spacious but the bathroom is a little small with the sink area outside the door. Not bad at all! The breakfast in the morning was very nice with a lot of selections.
The town is very nice and in a great location for visiting all the interesting areas around San Francisco.
Lots of nice restaurants around the hotel and down the road a small distance.
I would stay here again when visiting San Francisco.

Room Tip: All rooms would be nice.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brenda46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, June 3, 2013
Dear Brenda,

Gratitude for posting such a lovely review on Tripadvisor following your recent stay at our hotel! I am delighted to hear that you thoroughly enjoyed your stay with us. I appreciate you acknowledging the cleanliness of our hotel and our close proximity to shopping and restaurants. We value your business and look forward to serving you again!

Warm Regards,

Omar Ansari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Castro Valley - East Bay

Property: Holiday Inn Express Castro Valley - East Bay
Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
Phone Number:
Location: United States > California > Castro Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Castro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites

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