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“Great experience at castro Valley”

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Holiday Inn Express Castro Valley - East Bay
Ranked #1 of 5 Hotels in Castro Valley
Certificate of Excellence
Anaheim, California
1 review
“Great experience at castro Valley”
Reviewed November 11, 2011

Hotel was good, clean and excellent value for money. staff were excellent and very friendly and I would not hesitate to recommend this hotel to anyone.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CVCOMFORTSUITES, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, November 12, 2011
Thank you for reviewing our hotel. We thank you for your kind words and we would love to have you stay with us again. We appreciate your business and hope that you keep us in mind on your next visit to Castro Valley, CA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
    181
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    10
    4
    3
See reviews for
74
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Marina del Rey, California
1 review
Reviewed November 2, 2011

We were pleasantly greeted by Chandan. Later, she was helpful, courteous and knowledgable, providing us with helpful local information and directions. Comfort Suites is lucky to have her on their staff. The other staff was also very cooperative and helpful. Our only problem was mastering the thermostat.
Marilyn & Bill

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CVCOMFORTSUITES, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, November 7, 2011
Thank you for reviewing our hotel. For future reference, please ask any of our front desk staff if you have questions about your room and we will gladly assist you. Our staff takes pride in providing our guests with excellent customer service. We appreciate your business and hope that you keep us in mind on your next visit to Castro Valley, CA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, California
1 review
Reviewed October 31, 2011

My husband and I recently stayed at this Comfort Suites, originally because of price. When we pulled up to this hotel, we were a little disappointed to see the area, but the grounds looked very nice. There was plenty of 'safe' parking, so in we went. We were first pleasantly greeted by Maria at the front desk, quickly checked in and off to our room. When we came down 2 hours later, Maria asked us how our room was, remembered our names and, generally, made us feel very welcome. The rooms were pleasantly furnished, very clean, everything worked properly and quite comfortable. On each of our leaving and returning from the hotel lobby, we were greeted by our names and asked how, either our day was or how our room accommodations were. We were VERY impressed. Our last employee that made a difference in our stay was Chandan. She was equally pleasant and welcoming. To say the least, we will be using this hotel when we stay in the area and would highly recommend this to you as well.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JACQUELINE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CVCOMFORTSUITES, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, November 2, 2011
Thank you for reviewing our hotel. Our staff works diligently to ensure exemplary customer service and we strive to ensure each guest is completely satisfied. We are delighted to have made a good first impression of our hotel. We appreciate your business and hope that you keep us in mind on your next visit to Castro Valley, CA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Reading, Massachusetts
2 reviews
Reviewed October 30, 2011

Maria and Shandin at front desk are knowledgeable, friendly and welcoming. Full breakfast was more than expected. Sunday morning religious service held in breakfast room(after breakfast) was a little odd.

Would definitley stay again.

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patsimons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CVCOMFORTSUITES, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, November 2, 2011
Thank you for taking the time to review our hotel. Your feedback is important to us and we hope that your stay was enjoyable and comfortable. We appreciate your business and wish that you keep us in mind on your next visit to Castro Valley, CA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 24, 2011

I called Chandan last minute after my wife and I arrived in San Jose. We had just had a bad experience at another hotel that was filthy and unacceptable. Chandan immediately made me feel at home over the phone. She confirmed our room for arrival in 30 minutes as we were driving from San Jose. When we arrived, she welcomed us by name, had already pre-inspected our room, and greeted us like old friends. We throughly enjoyed the room with the jacuzzi, the breakfast was fantastic as was everyone staff member we encountered.

This will be the Hotel we stay at every time we are in the Bay area. You cannot go wrong at this property....Thanks for making our trip a memorable one....

Room Tip: Ask for top floor facing north.
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jay b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CVCOMFORTSUITES, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, November 2, 2011
Thank you for reviewing our hotel. We enjoyed having you stay with us and we appreciate your business. We look forward to your next stay with us when visiting the Bay Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane,WA
Level Contributor
136 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed September 6, 2011

Comfortable:
The mattresses; the bedding; the towels; soaps,lotion,shampoo; quiet; attractive landscaping.

Quirks:
Would you believe they limit the T.V. stations in the breakfast room --saying Choice Hotels' policy is to allow only national cable news? Turns out no such policy exists, according to the corporate office [I checked]. After the earthquake on our 1st night, we wanted local news. Desk clerk was a control freak with remote control and possibly misinformed.

Desk staff needs more training regarding airline-mile credit and multi-tasking;

The California state permit in the elevator is expired>>>excuses,excuses;

On Saturday night our key cards didn't work;

Rooms are stuffy and warm in the summer.. Suggest opening the window when vacated to save A.C. energy so that weary travelers can have fresh air on arrival.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank BossTweed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
1 review
Reviewed August 21, 2011

Breakfast staff were very nice and accomodating.

General Manager Maria Salazar went out of her way to make our stay special.

Maria is a shining star! and makes this Comfort Suites in Catro Valley stand out.

  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dale k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CVCOMFORTSUITES, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review, August 26, 2011
Thank you for reviewing our hotel. We appreciate your business and hope that you had a pleasant stay with us. We would love for you to stay with us again, so please keep us in mind on your next visit to Castro Valley, CA.

Sincerely

Maria S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Castro Valley - East Bay

Property: Holiday Inn Express Castro Valley - East Bay
Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546-5119 (Formerly Comfort Suites)
Phone Number:
Location: United States > California > Castro Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Castro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites

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