In a nutshell:
• Dirty with very strong odors
• Horrible customer service
• Back wall borders the I-5 freeway
• Sketchy clientele
This place was dirty and run down. I partly chose this place based on their claim that they were a two-diamond certified establishment certified by AAA. I was traveling alone as a female for a work training held nearby. After walking into the first room, I was overwhelmed by a strong smoke odor and what smelled like marijuana. I had specified a no smoking room, so I went and asked for another room. The second room did not smell like smoke but instead smelled like very strong cleaners. After less than 5 minutes in both rooms, my nose and throat were burning and I felt like I was having trouble breathing. I have allergy-induced asthma, so I was alarmed and decided that I could not stay there.
To compound matters, the clientele of the inn were less than desirable, and I did not feel safe as people watched me walk in and out of hotel rooms. I went to the front desk to ask for a refund for the charge she had *just* done on my credit card, and was told that only the general manager could do refunds, I had just missed them, and they would be in later around 8.
Then the phone games started. I called later that night and multiple times the next day with the same answers of, “you just missed them,” or “they’ll be in later.” I called for a few days and emailed the manager two times before I received any response a week later via email. Supposedly the manager had the flu. Also, my money could not be refunded because of their cancellation policy, which they claim is clearly printed on my reservation confirmation. I looked at my printed reservation confirmation, and there was no cancellation policy. They offered a credit of one night stay before February 2014, but why would I opt to stay there again when I could not breathe the first time? After multiple email exchanges, they still would not refund my money. DO NOT STAY HERE.
- Also Known As:
- Castaic Hotel Castaic