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“25th Anniversary” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Carson

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DoubleTree by Hilton Hotel Carson
Ranked #1 of 5 Hotels in Carson
Certificate of Excellence
A TripAdvisor Member
“25th Anniversary”
4 of 5 bubbles Reviewed August 8, 2013

The event was great, Mariano did a great job. Mariano went out of his way to make our 25th Anniversary Special. We have some great memories. All of our guests loved the Refinery Room and the food. They had a great time!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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539 reviews from our community

Traveler rating
    246
    172
    75
    21
    25
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Durham, United States
1 review
5 of 5 bubbles Reviewed August 7, 2013

This was an excellent location for the event we were attending at the Home Depot Center. It was the nicest hotel in the area! The staff was wonderful and the hotel felt very safe! Would definately stay there again!

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bonnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carson, United States
1 review
3 of 5 bubbles Reviewed August 1, 2013

Really had high expectations for this place. everything went wrong from the beginning. check in was horrible, the girl working there was rude, they room didn't smell great, i was placed right next to the housekeeping room and it was always loud in there... sucked!

  • Stayed July 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Junghyun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 30, 2013

I stayed here this past weekend and from the moment I checked in to even a day after I checked out I have dealt with the absolute worst customer service. Before checking in, I knew I was going to have a late check in so I called the hotel to confirm that will be ok and asked if she could confirm my reservation. At the time I was told I would have a non-smoking King room. When I checked in, I was given a double queen, SMOKING room. First of all, what hotel still allows smoking in their rooms AND in California??!!! I was told the room I had when I called before checking in was given to someone else bc the room I was in was not guaranteed. They had a few rooms available left but they said the wouldn't change my room until the next day. I have never smoked a day in my life so you can only imagine how disgusting the room was when we checked in. My clothing stunk in my suitcase and the smell stayed until we finally checked out of the hotel.
We did change rooms the next day but even changing rooms was not a smooth process. They hassled us about moving our luggage.
When we checked out of the hotel, I asked the Front Desk Agent to split the bill on 2 diff cards. Well the agent had no idea what she was doing and asked my boyfriend and I for our credit cards 3 different times. After the 3rd time I could tell she didn't know what she was doing and noticed on my bank account that she had charged my card twice while I was standing there! She didn't even bother mentioning that to me until I showed her what she had done. Her response was 'yea I know, I'm refunding you now'. I called the hotel after this to speak to them about this issue and the Asst FOM told me that when you split bills upon checkout the first person who puts their card down will always be charged the full amount and then they will be refunded half. THAT DOESNT MAKE ANY SENSE!!!! And if that's the case, you should mention this to your guest when they are planning to split the bill.
I have worked in hotels many years and understand working the front desk can be a little difficult at times but in the hospitality industry you always side with the guest. You want the guest to have a good experience and enjoy their stay and if there is an issue you will find a way to resolve it. This hotel did not side with the guest or make our stay enjoyable in any way.

  • Stayed July 2013, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mich4284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, United States
1 review
4 of 5 bubbles Reviewed July 28, 2013

Right off of the 405 on Carson Street and only a few miles from the San Pedro Harbor this hotel is very comfortable, clean and convenient. The parking is free which is hard to find in the Long Beach area. The hotels elevators may only be operated with your hotel key pass which really tightens security.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alvera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, United States
1 review
5 of 5 bubbles Reviewed July 28, 2013

Business trip. It has a very excellent service & quality is magnificent. I'd like to stay Hilton on my trip. I highly recommend that you should try Hilton. Good food, room service is amicable. Staff are highly informed & well professional. If i have to come back in LA, i would love to stay in Double Tree Hilton again.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Theresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vacaville, California, United States
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed July 27, 2013

Was at this hotel due to a business trip. We were welcomed efficiently and the hotel was very nice, pleasant decor, free Internet and great breakfast buffet (for a high fee). However, we were unable to figure out the "secret" of running the a/c in our room (one of the LED lights was out, so when it was off, it was actually on). Despite two staff visits to the room, and the intervention of the engineer, both nights were uncomforably warm, even though it would have been lovely if we just could have opened the window.
After being in more than 60 hotels/motels in the last year, I am finding myself very frustrated to find the more expensive the hotel - the less the availability of: free breakfast, microwaves and refrigerators in the room. Of course the plan is to have guests purchase expensive items on-site, but that just drove us out to find a lovely Hawaiian hotel within walking distance - and a local fast-food place nearby. (Just stubborn, I guess.)

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jeanette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Carson

Property: DoubleTree by Hilton Hotel Carson
Address: 2 Civic Plaza, Carson, CA 90745
Phone Number:
Location: United States > California > Carson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Carson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Carson 3*
Number of rooms: 225
Reservation Options:
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Also Known As:
Doubletree Carson Civic Plaza Hotel Carson

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