I arrived after a very long and stressful drive and they wouldn't let me check in yet. I was only there 40 minutes before 3:00 but they wouldn't even make an exception. I told them I would like to check in and then I can wait to enter the room if they wanted, but that way I wouldn't have to wait in line again. Nope. I went out and sat in my freakin' car and then went back at 3:00 and of course, now there was a huge line. After waiting 30 minutes, I finally got checked in.
I was excited by the exterior and the lobby and then disappointed with the room... the carpets had grown in dirt and even loose debris so it didn't look like it had been vacuumed in a while. Tub had some mold/mildew around it so trying to relax with a bath was not an option. Toothpaste that had been smeared on the mirror for god only knows how long hadn't been scrubbed off. I stayed a week and just tolerated it because it is was close to where I needed to be. The restaurant had below mediocre food, and the service in the restaurant was terrible, slow, unenthusiastic even though they were totally dead. No towels for the hot tub so had to walk all the way back and wait for them and this happened every time I tried to use the hot tub.
I was there for important meetings and was shocked that on a Monday or Tuesday night they had some huge bus of drunk people come to their tiny bar. Unfortunately, I was on the same floor of this bar and even though I was quite a few dozen feet away in my room, I couldn't relax or sleep. These drunk people were running about the halls, drunk, screaming, yelping, laughing, talking... for hours and hours. At 1:30am, I was so tired and had to get up early so I went to the lobby and asked what was going on because that group of 30 people were drunk and loud and I couldn't sleep. I was simply told that they come once per month and they are on a tour. I reminded him that it is a weeknight... it's late... he said, yah, they'll wind down soon I'm sure.
It was just disappointing... the decor of the room was great. But these other details make a difference... Hopefully they will make some improvements because beside the couple of cleanliness and service issues and the loud party bus group, the place is quite nice. Too bad.
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