Just got back and spent the last two nights at Carmel Valley Ranch. Loved the location in the Valley. It was away from the congestion, had great views and peaceful atmosphere.
We had a room that had not been updated and while it did look a little dated, we still found it great for our purposes but we did experience some problems which I"ve detailed below.
When we arrived, we were told that the room they had assigned us was near a hot tub but that it didn't work. When we got to the room, we called down to see if they could move us to another room since we would have loved having the tub almost outside our door but were told that there were no other rooms of our type available. We could walk to a tub that was about 2 minutes away but given the cool nights, we would have loved to been closer.
When we returned on the afternoon of our first day, the room had not been cleaned which was surprising. I called down and they said they would send someone up right away...they did come while we were at the pool/workout area of the resort. I also noted that there were some holes in the screen to the balcony and they replaced it. It seemed to me that they would have caught that on a routine maintenance check.
We wanted to watch a movie the first night but it is one of the older systems that is not on demand so it wasn't available that night until much later. We did end up getting to see it the second night when we wanted.
The suite was a nice size...large living area a pull out sofa/chairs/table and chairs/fridge/bar. The bedroom was very large with a fireplace and a nice size bathroom with toilet room. Fan was very loud and the last morning the toilet didn't work properly but then somehow fixed itself! It wouldn't flush properly and someone was going to come up and fix it but then a few minutes later it flushed all by itself!
We never used the pool at the main lodge area but the one by the tennis/fitness center was lovely and had a cafe right there for drinks and food.
Overall, a nice place to stay but I think management might have some issues...the things that were problematic, while somewhat minor, wouldn't have happened at a well run resort. When we called to report that the unit hadn't been cleaned or that the toilet didn't work, we got a lot "sorry for the inconvenience, we'll send someone up right away" but no one sounded surprised to hear that the room hadn't been cleaned, the screen had holes or that the toilet didn't flush. Nor did the hot tub issue seem to bother them.
- Official Description (provided by the hotel):
- Stunning and relaxing, our elegant Carmel Valley resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more less
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- Also Known As:
- Carmel Valley Ranch Hotel Carmel
- Carmel Valley Hotel
- Carmel Valley Resort