First of all, I really enjoyed my stay here - my family can't wait to go back. That in and of itself speaks volumes. The resort is really peaceful and makes you feel like you are a million miles away from everything. There are a lot of activities for families with children, but it's also a nice relaxing getaway for couples as well. I felt the food was all very good for a resort, although you are paying resort prices. The pool area for families was a little strange in that it was separate from the rest of the resort. While it easy to get to because the shuttles were always quick to do pick ups and drop offs, it still felt a little cast-off. Also the entire pool area had more of a country club feeling than a high-end resort. For example, nobody was around to serve beverages, etc by the pool. Everything about it was self-service. While the pool wasn't too crowded even on a weekend in the summer, most of the other patrons seemed to be locals who have bought a membership to use the pool and tennis facilities. Nothing in particular was wrong with that, my only point is that the pool area felt a little less like a high-end resort.
One thing to note about the rooms is that many (most?) of the suites have a living room area and a bedroom area. The layout is actually great - bathroom between the two and more spacious than I expected. However, most of those living rooms have skylights in the living room. Kind of a strange choice considering that they must know that many people may choose to have somebody sleep in that living room (the couch is a pull-out bed).
About those missteps. When I realized that the skylights were a problem, I called the front desk and asked about rooms without skylights. My issue is that the person I was speaking to seemed completely uninformed about the most basic questions about the room types (i.e. - referred to a room without a separate living room as a "one bedroom suite"). Then the front desk told me that a two bedroom suite was available and then minutes later somebody else told me that it had never been an option. Then, the front desk also failed to tell housekeeping about an issue that I had wanted fixed. I had to follow up on it myself a couple of times. I will say, that the manager Kevin really went above and beyond to make amends for the errors of the staff, which is why I still had a very enjoyable stay. I just wish that there weren't so many fumbles. I expect a more polished, informed staff from a high-end resort. But as I started out by saying, even these little issues did not stop me from having a great time and we will be back!
- Official Description (provided by the hotel):
- Stunning and relaxing, our elegant Carmel Valley resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more less
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- Also Known As:
- Carmel Valley Ranch Hotel Carmel
- Carmel Valley Hotel
- Carmel Valley Resort