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“Peaceful”

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Carmel Valley Ranch
Ranked #2 of 25 Hotels in Carmel
Certificate of Excellence
Oakland, CA
Level 6 Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Peaceful”
Reviewed January 31, 2013

Spent one night at Carmel Valley Ranch that totally spoiled us in terms of staying anywhere else.

Having what seems like a whole valley to ourselves was great, the main building complex was beautiful and handsomely designed. Had a very nice dinner in the restaurant facing the pool, the dining room and bar had a nice lively vibe yet wasn't too noisy - the food was very good and though I'm not a huge polenta fan, probably had the best rendition ever here. The decor seems up to date and the feeling of spaciousness and ease pervaded the environment.

Our ranch suite was a townhouse-style complex of joined suites, maybe 4 at a time, with a front entry and rear bedroom with beautiful countryside views from a large deck. The suite consisted of a front living room separated by a large stone bathroom then onward to the bedroom. High ceilings, beautiful finishes, nice lighting.

I'm a swimmer so got up early and had the gorgeous huge pool, open twenty-four hours (yay!) to myself. Lane markers consisted of colored dots on the pool bottom, very smart, as was the simple long rectangular shape and very low profile pool edge with drainage, so no high lip edge to have to climb over.

Service was extraordinary except for our breakfast order which got scrambled and lost somehow, but not a biggie as we were headed for downtown Carmel anyways. Would definitely come back again.

  • Stayed January 2013, traveled as a couple
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Helpful?
Thank design49er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,330 reviews from our community

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Rating summary
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  • Value
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Los Angeles
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 28, 2013

Even though I don't golf this was a wonderful place to stay for a few days in the Carmel area. Big large comfy suite with deer roaming outside. Staff at reception and in the restaurant couldn't be nicer. Helped us with tickets to the Monterey Bay Aquarium, which saved time waiting in line once we got there.
Nice hiking path on the property and I love the s'mores at night.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lkabaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, January 30, 2013
Dear 300th Trip Advisor reviewer,

We want to thank you for your fantastic review. Your comments illustrate the level of service that we provide at The Ranch and we where thrilled to be a part of your trip to the Carmel area.

We also wanted to take this moment to thank everyone who contributed to the reviews for Carmel Valley Ranch. Your reviews have helped us learn and contributed to our success.

Best,
Melanie Cooke, Director of Revenue Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 5 Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 22, 2013

This would've been 5 stars acroos the board if it weren't for a ridiculously bad experience with room service. First, the good: the property and rooms are beautiful, well maintained, great location in the valley (only 10 minutes to Carmel, so easy in and out) There's something for everyone- couples wanting a romantic getaway, excellent spa, hiking on site and nearby, lovely pools, and entire program for kids (not intrusive if that's not your thing). Lunch in the restaurant was very good. Front desk, Valet, Bell service excellent.

We did order room service lunch and the service was unbelievably bad. We had to call five times and each time the phone rang 10-15 times.The person answering the phone was clearly having a bad day. We asked for a bottle opener and were told to look in all the drawers. Very helpful. The orders- very simple chicken and a burger- were wrong and lacking requested condiments. Not a big deal, unless it takes over 30 minutes to get the correct condiments. Dont know if they're understaffed, but they should cancel room service rather than deliver this kind of experience.

Other than that, highly recommend Carmel Valley Ranch!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank MaryStanford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, January 25, 2013
Thank you so much for your review. I have to admit, the reviews with "caveats" or "great resort BUT...." are always the most challenging to respond to. Quite frankly, your review is fair: your Room Service experience was far from what we aim to provide, and it presents many opportunities to improve on the basics. I would love to attribute your experience to the challenges of delivering food throughout a 500-acre resort, but in this case, I truly can't. Your challenges were service-based, and I sincerely apologize for falling short. As a manager who has worked here from the beginning of our transformation more than three years ago, I know that our team members are caring and genuine, and that upon reading your review, will endeavor to ensure that we are even more aware of how our responses through moments like yours can define the memories our guests take home. It is why the quality of our team is among our most-praised attributes on TripAdvisor. Because your review acknowledged so much of what is positive and wonderful about The Ranch, I know we will be welcoming you back again. Please reach out to me personally when you return, as I will ensure you are served with the graciousness that you deserve. Melanie Cooke, Director of Revenue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 21, 2013

This place is beautiful and the rooms are cozy with nice fireplaces and great views. The restaurant food quality is great although the service is a tad slow and the menu limited. The service is where this place shines. From check in to check out, the staff could not be more accomodating and they really do go the extra mile to make your stay enjoyable. The only mishap we encountered was with housekeeping who seemed to forget little details. One of our rooms lacked slippers, another had towels missing one day, another day toilet paper was not restocked. All in all, little things but in comparison with the service throughout the rest of the resort, they could use a little training. Overall though, I would definitely return and highly recommend this property for friends, couples, and families.

Room Tip: Not much difference between the garland and ranch suite other than an additional fireplace so if mon...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Littlememe22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level 5 Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 21, 2013

A very relaxing couple of days at this beautiful property. The rooms are well appointed, and very spacious. The king size bed in our room was so comfortable, we slept late each morning. We hiked and took long walks on the grounds, hung out by one of several fire pits in the evening. We enjoyed the smores one afternoon, what a fun treat. The adult only pool area is very nice for those of us parents traveling without our kids and want peace and quiet. Overall a wonderful location, you can't go wrong.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank Lovetoexplore16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 9, 2013

We've stayed here twice. Once as a couple and the second time as a family. Both times were wonderful. The food is amazing and the rooms are incredible.

When with family, we did the 'Bee Experience' which the kids loved. We also spent a great deal of time hanging out at the lower, family-friendly pool which has great drinks and food and plenty for the kids to do.

We stay at the Ojai Valley Inn often and you can tell that some of the management used to work at this property. The look and feel is similar and the quality is outstanding. However, if you're in it for the spa experience, I don't think this property will ever match up but I do think the family pool area is much better.

  • Stayed April 2012, traveled with family
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Helpful?
2 Thank Kurlykbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, New Jersey
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 6, 2013

We loved where the property was located. It was so calm and after a few days in Disneyland it was an oasis. We loved our rooms and it would have been nice if they had radiant heated floors because the floors were cold. The spa was nice. The grounds were magnificent. The Kids offerings were Fantastic. The reception and other helpers were terrific except for the some of the wait staff. They were slow and they didn't think to bring out things that you needed. Such as cream & sugar with the coffee and other things like that. Some of the Wait staff were Fabulous too. But for the price of the food the wait staff should all be at least very good. We did enjoy our selves and it was the perfect way to end our week in California.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra12006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carmel Valley Ranch

Property: Carmel Valley Ranch
Address: One Old Ranch Road, Carmel, CA 93923-8579
Phone Number:
Location: United States > California > Monterey County > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Carmel
#1 Business Hotel in Carmel
#2 Romantic Hotel in Carmel
#6 Family Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Carmel Valley Ranch 4*
Number of rooms: 144
Official Description (provided by the hotel):
Stunning and relaxing, our elegant Carmel Valley resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more   less 
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Also Known As:
Carmel Valley Ranch Hotel Carmel
Carmel Valley Hotel
Carmel Valley Resort

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