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All reviews great location breakfast room sun deck within walking distance small pool room was clean and comfortable carmel by the sea two blocks would stay here again the main street free breakfast restaurants and shops ocean avenue mile drive hard boiled eggs yogurt san francisco
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Reviewed August 11, 2018 via mobile

The one thing going for this Best Western is its location. You can walk into Carmel .
Otherwise it is over priced and sadly in need of a makeover. Sad brown decor not touched for years.
The rooms are smaller than the photos suggest.
The beds are comfortable though and the motel is quiet.
The pool is too small to accommodate the guests
Breakfast is meagre and the breakfast room is dismal and small.
There is s terrace which could be really nice but it is uncared for.
Bit like the motel.
Best Western can do better.

Stayed: August 2018, traveled with family
1  Thank john28London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2018

Loved that the hotel was so close and easily walkable to the main business district but yet a few streets off the main thoroughfare. It's challenging to provide parking, breakfast room, pool, and rooms within such a small footprint, but their floorplan works. Staff were professional and accommodating. Comfortable.

  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2018

Wife and I stayed here I night and everything was fine. Staff very helpful and rooms clean and beds comfy. Free breakfast in an interesting location and food was fine. Great location right in downtown. Parking can fill up but we were ok. WiFi worked fine.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank C and L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded July 26, 2018

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2018 via mobile

My husband and I stayed here for a long weekend. The only thing going for this place is the convenient location. The bed is as hard as the floor, they didn’t pick up the room( claiming they were short staffed- didn’t even make the bed or provide extra soap), and what cleaning and maintenance staff there was regularly yelled to each other down hallways and stairwells, despite our repeated requests that they not yell. Such a disappointment. Owners clearly don’t care about customer experience.

Stayed: June 2018, traveled as a couple
1  Thank Seattlekat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Manager at Best Western Carmel's Town House Lodge, responded to this reviewResponded June 18, 2018

Dear Guest, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope that you will consider staying with us again and in addition it can give us an opportunity to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2018 via mobile

Spent Memorial Day weekend in Carmel-by-the-Sea. The Best Western Carmel’s Town House Lodge was a great choice. They provide a decent breakfast. Stores were a few blocks away, everything was walking distance.
The room itself was basic, a decent bed, decent bathroom and decent vanity.
In short, the room got the job done, and the location was perfect.

Stayed: May 2018, traveled as a couple
Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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