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“Great location and nice updated rooms” 4 of 5 bubbles
Review of BEST WESTERN Carmel's Town House Lodge

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BEST WESTERN Carmel's Town House Lodge
Ranked #14 of 25 Hotels in Carmel
Certificate of Excellence
San Francisco, California
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location and nice updated rooms”
4 of 5 bubbles Reviewed May 28, 2014

This hotel is just to blocks from the main street in Carmel. Lots of restaurants and stores are located close by. Parking is complimentary, so you just need to park your car and enjoy a nice walk to the beach.
Breakfast is not the best, but good enough.
If you have time, don't miss Point Lobos.

Room Tip: All the rooms were updated so they are nice and big, but the ones on the second floor have a nicer v...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mariano67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, June 5, 2014
Hello Marian- Thank you for staying with us and for the 5 Star review. Very glad to hear that your stay at Carmel's Townhouse Lodge experience was so enjoyable. We appreciate all of the kind comments and will look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Pinellas Park, Florida
1 review
5 of 5 bubbles Reviewed May 26, 2014

The staff were warm, friendly and seem to really enjoy their workplace especially Mr. Desai who gave us excellent tips on restaurants. Very family friendly. The room was small but clean, the bed was too comfortable (I managed to sleep in past check out!), nice bathroom with shower and bath and there were also plenty of coat hangers. What a wonderful place to stay! We only had one night in Carmel- so I jumped onto tripadvisor.com and read the reviews and I am glad I made the booking

Room Tip: Two Bed room Suite is perfect for the family and The hotel only has one of those kind
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  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eric A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 27, 2014
Hello Eric - Thank you for staying with us and for the 5 Star review. Very glad to hear that your stay at Carmel's Townhouse Lodge experience was so enjoyable. We appreciate all of the kind comments and will look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 24, 2014

We have stayed at many, many hotels and motels in Carmel over the past 25 years and none have been any better than the Town House Lodge. First let me state this, we are not the type that can afford a 300 to 500 (or more) a night room. We also can't afford to shop in a lot of the stores. We go to Carmel just to relax, spend some time on the beach and dream of what it would be like if we could afford to retire here. So we are looking for value but we also wouldn't settle for dirty rooms or bad service to get it. The Town House just fits our bill for everything we want in accommodations. We started staying here a few years ago when my daughter was married in the area. We were so happy that every time when we come to the AT and T practice rounds we always stay here now. It is central to everything if you like a little walking. We walk to the beach, all the shops, we even walked to our Favorite restaurant in Carmel The Mission Ranch which is down by the Mission. The rooms I feel are very nice and they always try to put us in our favorite one when we go. We have never had any kind of problem with cleanliness or maintenance of any room we have ever stayed in. They have just moved the Breakfast room and it serves great food for a quick breakfast so you can get your day started. With all of this said my favorite thing about the lodge is the customer service, the Manager Mr. Desai has always been so nice to us every time we have gone there I think of him more as a friend than a Lodge manager. There are so many places in Carmel to stay I guess my best advice is to look around but always, always check out The Town House Lodge. If you are looking for a great value you are going to find they can not be beat and that is why my wife and I have come to call it our "Vacation Home" in Carmel. You know you like where you have stayed when you get home and are ready to turn right back around and stay there again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 27, 2014
Dear Ron, Thank you for staying with us and for the 5 Star review. As our Guest to say state VACATION HOME on the title of the review is a huge compliment and means a lot to us . I'm very pleased to hear that you had such an enjoyable experience at The Carmel's Townhouse lodge and we'll look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed May 18, 2014

The desk clerk during check-in and check-out was pleasant and courteous. The room was clean but the TV remote didn't work; the "up channel" button didn't work at all so I could only use the "down channel" (a minor inconvenience). The water pressure in the shower was extremely poor. It was a trickle of water and anyone would have difficulty washing their long hair. The worst part of the stay was the breakfast room. I went into the room with an hour left before closing. The coffee was gone, the orange juice was gone, and the "hot" water thermos was lukewarm. For 30 minutes, no staff member ever came into the room to check on supplies.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank dsquare149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 27, 2014
Dear DSQUARE149,

Thank you for sharing your experience regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 13, 2014

We were very pleased with our accommodations at the BEST WESTERN Carmel's Town House Lodge and would definitely stay again. It had a very Carmel-charming look from the outside and did not feel like you were in a chain hotel at all. The rooms were decorated in a very contemporary look and appeared to have been recently re-modeled. We loved the cafe that was like a sunroom - bright-windows on three sides so you could people-watch while you ate
- and the food selection was just right - especially loved the waffles! The only problems we had were with the TV remotes (we had 2 rooms) and the pillows were too hard and thick in one of our rooms. Overall, our stay was a great experience and the manager was always very helpful with dining and
sight-seeing suggestions.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pjrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 27, 2014
Dear Pjrusht- Thank you for staying with us and for the 5 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, Pennsylvania
1 review
5 of 5 bubbles Reviewed May 12, 2014

We cannot praise the staff team enough at this hotel for their amazing kindness, attention to care and sheer professionalism This was our first stay in Carmel and we had previously arranged to move onto another hotel for our final few days, however we decided to stay put!
The rooms were beautifully appointed and the beds, well, you did not want to leave them in the morning as they were so comfortable

Room Tip: Enjoy the Heated Pool
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 27, 2014
Hello Michael- Thank you for staying with us and for the 5 Star review. Very glad to hear that your stay at Carmel's Townhouse Lodge experience was so enjoyable. We appreciate all of the kind comments and will look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed May 8, 2014

Great value for the area. Nice location. Excellent staff. I have stayed here in the past and would not think of staying at any other location. They care about making the stay a pleasant experience and make you want to come back

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review, May 27, 2014
Dear Valued Guest- Thank you for staying with us and for the 5 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Carmel's Town House Lodge

Property: BEST WESTERN Carmel's Town House Lodge
Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Location: United States > California > Monterey County > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Carmel
#16 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Carmel's Town House Lodge 2.5*
Number of rooms: 28
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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Also Known As:
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western

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