To make a long story short, we made reservations in Nov. 2011 for a 3 night stay in sept. 2012 and were billed for it at the time of reservations, this was fine, so when we showed up on Sept 22, 2012, we knew we owed nothing for our stay. I made sure of this when I registsered and the clerk told me I was all set. We had no complaints during our stay, but a couple of weeks later after we returned home, we received our credit card bill for Sept, and I immediately noticed we were charged again for another 3 night stay. I called right away and asked the clerk to have the manager call me, which he did and he gave me a rediculous story about how he had taken over for the previous owner who fled town, and of course with our prepaid payment, and he didnt think he should lose this money. He never mentioned before we showed up or when we showed up that he was going to charge us again. We are not responsible for paying this a second time, when you take over a business, you take on all the negative issues with it. He told us to take it up with our credit card company and file a dispute with them, which is just what we did. Please people, pay attention to this, you could be next.
- Official Description (provided by the hotel):
- The Vendange Carmel Inn has just been recently been renovated this month. We are doing a pre-opening starting now to showcase our new rooms with brand new furniture and brand new bathrooms as well. We have an exquisite pergola area and Wi-Fi that access all the buildings now. We have fixed the noise issues during the renovation process as guests reviews have told us both were a major issue. Now our rooms are very elegant, modern, and very tasteful with a special theme. Please come in and check them out! ... more less
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- Also Known As:
- Carmel Crystal Bay Hotel Carmel