We had a very disappointing experience at the Inn upon arrival after a long drive. Before checking in we asked to see the room which was very tired, paint peeling, tattered rug, musty smell. The receptionist did not escort us to the room but rather left us on our own to check it out. She then came into the room and accused us of using it as we were sitting atop the bed spread to assess the situation. We went down to the front desk and the rudeness continued. The receptionist told us that because of OUR extreme rudeness that she did not want us as a guest at the hotel and i confirmed that the feeling was mutual.I asked for a deposit refund. She said that i had to speak directly to the owner but he was not available. She said it would not be a problem to refund the deposit as the room could be easily rented. Unfortunately, as she would not call the owner I had to leave the Inn without having this resolved. Subsequently I called the owner and discussed the situation - he refused to refund the deposit. The receptionist did not give him an accurate account of the situation. The owner said that he did not care if i wrote a bad review or reported him to the chamber of commerce. He was rude, did not listen to my situation and told me to pound sand. a very stressful situation for what was a great vacation. STAY AWAY!!!!
- Official Description (provided by the hotel):
- English styled country Inn with rooms and suites, ocean views, garden and patio; quiet area three blocks from the village. ... more less
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- Also Known As:
- Carmel Wayfarer Hotel Carmel