I wish I had read some of the negative reviews before my boyfriend and I decided to stay here. First off, they charge you ahead of time before you even get there. We decided to splurge and get the king size room with the fireplace and balcony. Apparently, the room's fireplace was not working at hadn't been working all week. This was confirmed only AFTER we had checked in and got settled into the room.
I asked why no one had told us about this ahead a time. (At least we could have decided if we wanted to stay and pay for a room with a broken fireplace or find other accommodations.) It was too late to race around town and find alternate accommodations, so we stayed. Plus, we had already been charged and it was non-refundable. I asked if we could get a portion of our money back - since we paid extra for a room with a non-working fireplace. We were not given a discount. I asked to speak with the manager. No luck there either. While my boyfriend and I were still staying there, I kept asking for resolution. I requested a call back from the manager during and after our stay. No one has called back. I've called them back several times since - the manager is either on his day off, coming in late, or at "lunch". Obviously they are just hoping we tire ourselves out and give up. (And as I write this, I must say I can't muster the energy to call back and get the next lame excuse.)
We were so disappointed - as we were really looking forward to a romantic little getaway. The fireplace situation was very disappointing, but the part that really upset me the most was their false advertising, unwillingness to make a wrong situation right, and complete lack of concern for the entire matter. DON'T STAY HERE!!!!!
- Official Description (provided by the hotel):
- South Western Adobe style, rooms with balcony or patio; located just a short walk to the village shops and restaurants. ... more less
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- Also Known As:
- Adobe Hotel Carmel