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“It's gone completely downhill”
Review of Normandy Inn

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Normandy Inn
Ranked #13 of 25 Hotels in Carmel
Certificate of Excellence
A TripAdvisor Member
“It's gone completely downhill”
Reviewed February 16, 2004

We have been going to the Normandy Inn in Carmel annually for 25+ years. My parents have gone there each year for the AT+T Golf Tournament as well. Our loyalty was rewarded with the following: My wife and I went there over the president's day weekend. We had a 3 night stay, which we booked in January. We specified the room we wanted. After 2 nights, we were told we had to move to another room for a couple who had booked our room in October. When I told them we got a 3 night confirmation, they simply argued and essentially said it didn't matter. So, we moved. Then, my wife forgot her orthopoedic pillow and called to ask them to send it to us. They were snooty and arguementative again. They said they would just bill my credit card for the shipping. When my wife objected over the fact that we got jipped out of our room and spent $800 for a 3 night stay there, she received this long dissertation about how they use a courier and blah blah blah.Bottom line: the customer is not right-management is. And if you don't like it-tough!Well, Normandy Inn- never again!!!!!

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed January 7, 2004

This motel was a huge disappointment. We rented the "Alouette" cottage. We were a group of 5 and thought a three bedroom cottage with a central seating area would be idea. WRONG. For $500 US a night, we expected something more than a run down motel room with comfy beds. Despite heaters, we were either freezing or too hot. The biggest problems were the back two bedrooms. There was a curious arrangement of doors, resulting in one neither bedroom having much privacy. The worst was the small bedroom. There was an illfitting door (no longer in use), leading outside. There were huge gaps of air around the door.... perhaps fine in summer. We were there over New Year's during very windy, rainy and cold conditions. All that cold air just blew into that bedroom, and rain seeped onto the floor. It is a miracle my 80 year old mother didn't get pneumonia. Never again! We left the Normandy to head up to Napa Valley, where we stayed in warm comfort at a luxury B&B, fully appointed, for less money. There were a few redeeming features about the Normandy - it is in a good location, the beds are comfortable and the lobby cat "Mr. Taffy" was a lesson in relaxation. I would not recommend the inn.

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A TripAdvisor Member
Reviewed January 4, 2004

Our first time in Carmel in December of 2003, we found the Normandy Inn on Ocean Ave. It looked charming so we stayed. It was wonderful. Later, after we returned home, my wife found it pictured in "Bon Appetit's" January 2004 "Best of the Best" issue! In our opinion, it certainly is the best of the best!

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A TripAdvisor Member
Reviewed December 5, 2003

No complaints here! The staff (Gene and Dave) were very helpful and made a short 4 day visit to Carmel in early Dec.2003 a delight. Room was upgraded upon arrival and they allowed an extended emergency one night stay on short notice. Mr. Tabby, a big Orange cat has full command of the place. Rooms are quite confortable and nice and only two blocks from the beach and Ocean. The free continental breakfast had a good selection of freash fruit, cereal,juice, hot coffee and pastries.
I look forward to returning to Carmel after winning the lottery and staying again at the Normandy Inn.

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Additional Information about Normandy Inn

Property: Normandy Inn
Address: Ocean Ave. between Monte Verde St. and Casanova St., Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey County > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#14 Romantic Hotel in Carmel
#15 Family Hotel in Carmel
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Normandy Inn 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Tucked into a corner of Carmel-by-the-Sea and surrounded by blooming flower gardens The Normandy Inn is a beautiful experience. The historic Normandy Inn exudes Old World European charm and is located just three blocks from the white-sand Carmel Beach. ... more   less 
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Also Known As:
Normandy Hotel Carmel
Normandy Inn Carmel

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