We have been going to the Normandy Inn in Carmel annually for 25+ years. My parents have gone there each year for the AT+T Golf Tournament as well. Our loyalty was rewarded with the following: My wife and I went there over the president's day weekend. We had a 3 night stay, which we booked in January. We specified the room we wanted. After 2 nights, we were told we had to move to another room for a couple who had booked our room in October. When I told them we got a 3 night confirmation, they simply argued and essentially said it didn't matter. So, we moved. Then, my wife forgot her orthopoedic pillow and called to ask them to send it to us. They were snooty and arguementative again. They said they would just bill my credit card for the shipping. When my wife objected over the fact that we got jipped out of our room and spent $800 for a 3 night stay there, she received this long dissertation about how they use a courier and blah blah blah.Bottom line: the customer is not right-management is. And if you don't like it-tough!Well, Normandy Inn- never again!!!!!
- Official Description (provided by the hotel):
- Tucked into a corner of Carmel-by-the-Sea and surrounded by blooming flower gardens The Normandy Inn is a beautiful experience. The historic Normandy Inn exudes Old World European charm and is located just three blocks from the white-sand Carmel Beach. ... more less
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- Also Known As:
- Normandy Hotel Carmel
- Normandy Inn Carmel