My husband and I recently stayed one night, at the Carmel Inn & Suites, Carmel, CA, and it was absolutely the worst night I have ever spent in a hotel.
We checked in about 6:00 p.m. It was 80 degrees in our room which was located on the top story of the inn; I went to turn on the air conditioning, I discovered that there was NO air conditioning. I called the front desk to inquire about the air conditioning, and I was told that “none of the hotels in Carmel have air conditioning”; I then asked for a fan, but never received one. To cool off the room, we opened all the windows and we had to leave them open; Carmel was having an unusual heat wave that weekend and it was still too warm to sleep. Additionally, the inn fronts a road which we discovered was the main TRUCK ROUTE thru town. Large trucks came rumbling by all night, and as there was also a Porsche show in town that weekend; Porsche owners were racing their cars down the street. Since we had the windows open, we could hear all the road noise and the noise from the open air patio areas of the restaurants and bars across the street as well. I finally was able to drift off about at about 4:00 or 5:00 a.m., but was soon awakened by what sounded to be a cat fight outside our window. It was two raccoons fighting in the garden area above the swimming pool! I told my husband that was it for me; I was not staying another night. Our original Carmel Inn & Suites reservations were for two nights. Upon check out the next morning, I was willing to pay for the one miserable night, but the desk clerk informed me that Carmel Inn & Suites needed 72 hours to cancel the second night, and he told me this after I had described all the events of the previous evening! He then told tell me that I would be charged a $60 cancellation fee, and I told him that he could go ahead and charge the $60, but I would dispute the cancellation fee. When I received my credit card statement, it showed that Carmel Inn & Suites had charged me full price for BOTH nights.
- Official Description (provided by the hotel):
- Two story Inn with modern guest amenities in rooms and suites; situated in the business district, near shops and restaurants. ... more less
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- Also Known As:
- Carmel Hotel Carmel
- Carmel Inn And Suites