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“Adequate Motel.”
Review of Carmel Lodge

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Carmel Lodge
Ranked #20 of 25 Hotels in Carmel
Belfast
Level 5 Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Adequate Motel.”
Reviewed May 28, 2013

We stayed at the Carmel Lodge for one night during a driving holiday through California and found it to be adequate for our purposes but would would not have been happy staying any longer.
We didn't find the lady on reception particularly pleasant.
The Lodge is well located within Carmel but then I think most of the accommodations are as it is quite a small town.
The Breakfast items provided at reception were basic but unexpected and appreciated.
The room was quite small and the furniture a bit over sized by comparison which would have been more of an issue had we been staying any longer than one night.
The Carmel lodge is essentially a motel and an adequate one at that but don't expect anything more.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PabMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelLodgeGM, General Manager at Carmel Lodge, responded to this review, June 6, 2013
Dear PabMac,
Thank you taking the time the write a review; we appreciate all feedback from our valued guests. I'm glad that your stay with us was fairly good and I completely understand your comments regarding the oversized furniture. Rest assured that we have recently changed ownership and the new owner is already taking steps to improve the entire property, inside and out. If you were to come back 6 months to a year I think that you would be amazed and impressed with the changes. My utmost apologies regarding the unfriendly lady at reception, I will be sure that everyone reads your review and understands that this is not acceptable. Thank you again for the review and I hope that you come back and see again soon.
Most Sincerely,
Carmel Lodge
831-624-1255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sacramento, California
1 review
Reviewed May 20, 2013

My mother and I had an enjoyable stay here this past weekend. The room was large, with a large bathroom (shower had AWESOME water pressure) and large mirrors (perfect for multiple ladies getting ready for a night out:). The dog friendly room was clean, didn't smell like a dog friendly room, and had comfortable accommodations. The manager Jeremy was very helpful, and even accommodated a last minute room change upon check in. Overall I would definitely recommend this hotel and would book it again if I needed to.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emily902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelLodgeGM, General Manager at Carmel Lodge, responded to this review, May 22, 2013
Dear Emily902,
Thank you so much! We appreciate kind reviews more than you can imagine. I'm thrilled that you, your mother and your four legged pal had a wonderful stay with us. Hopefully you'll be back to Carmel soon and will come stay with us again. Remember, summer is just around the corner and the weather is going to be superb! See you soon!
Most Sincerely,
Carmel Lodge
831-624-1255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 15, 2013

My wife and I stayed here for two nights recently. We reserved the room on-line, from another town. The policy apparently is 'no cancellations'. The room was $140 on the Thursday night and $180 on the Friday. The young lady at reception was very personable, but that's where any enjoyment of our stay ended. The room was on on the second floor. It was clean, but the complete decor surely was not changed since the 50's. Pink 4" tiles in the bathroom/shower. The grout was old and stained. Generally, everything was shabby. We asked for a change of room and were allocated one on the ground floor. This was slightly better, but again, very 50's and shabby. The bed was bumpy and not very comfortable at all. We would certainly not return to this place again. Upon speaking the the young lady at reception, she explained that the new owner had only acquires the hotel the week before, and intended to 'do a lot of work there'. They didn't say that on their web-site, on which the pictures were nothing like the reality of the place. Maybe the new owners should consider charging a LOT less for their accommodation until they've brought the place up to scratch. I consider the 'no cancellation' policy as just a trap. We couldn't get our money back once we'd seen the reality of the place. The inclusive breakfast was a joke. A few bagels, packets of cereal and juice/coffee. Nowhere to sit though, so we had to take it back to the unappealing room. I'd advise to call this place before booking. Ask if the renovations had started/finished. Then maybe the stay would be worth what we were charged. Be very careful here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_D154945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelLodgeGM, General Manager at Carmel Lodge, responded to this review, May 20, 2013
Dear John_D,
Thank you for taking the time to write a review. I'm sorry that your time with us was not exceptional and that you had some concerns and issues. Unfortunately you were misinformed about our cancellation polcy. I am guessing that the reason for this is that you booked through a third party booking agent with their own cancellation policy that possibly superseded ours. Currently we allow cancellations up to 72 prior to your arrival, except for on major events. I am thinking that you did not express your disappointment to the front desk when you were here because I have asked them to please forward the guest to me so that I can handle any big issues that a guest is having so that I can attempt to rectify and cure the problem. I truly wish that you would have reached out to me when you were here so that I could have done something to make your stay amazing rather than disappointing. Again, I apologize and I hope that you will give us another try the next time you come visit Carmel.
Most Sincerely,
Carmel Lodge
831-624-1255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Carmel Lodge

Property: Carmel Lodge
Address: San Carlos at 5th Avenue, corner of, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey County > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #20 of 25 Hotels in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Carmel Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Carmel Lodge has 38 guest rooms, is conveniently located in downtown Carmel- by-the-Sea and is just steps from famed Ocean Avenue's fabulous restaurants, art galleries and boutique shopping. Carmel Lodge offers their guests complimentary parking in the private lot, complimentary continental breakfast served to the room, and complimentary WiFi. The inn is only a half-mile from the white sands of Carmel Beach where the water is crisp and cool and the beach is clean and beautiful, and dogs can frolic off-leash. ... more   less 
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Also Known As:
Carmel Hotel Carmel

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