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“What a disappointment!”
Review of Briarwood Inn

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Briarwood Inn
Ranked #20 of 26 Carmel B&B and Inns
San Francisco, California
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“What a disappointment!”
Reviewed July 9, 2012

We went to Carmel as a family to celebrate my birthday, and found the place to be a poor value, with a bossy hostess who directed the breakfast room like a field marshal, pushing around the troops. i wanted to use my laptop in the dining area, and was told that the password was in the room, she refused to give it to me there. When I returned from the room with the password, she told me I needed to wait for my wife to join me before taking a table, and that there was no place for my computer in the dining room. Others came in, to be ordered to take a tray and return to their rooms. I have never been so uncomfortable in a breakfast situation in my life, My neighbor at the next table mentioned the same thing as well.
Breakfast was another disappointment as well. Breads and coffee, with a pitcher of concentrated OJ. I got reprimanded by the hostess for turning up the toaster to the setting I liked, so having medium toast was out of the question. (I stayed in a cheap chain motel a month earlier, and their breakfast included milk, tea, fresh fruit, cerial, pastries, etc..., and for $200.00 less per day...).
The room was described as being large, but was tiny and very poorly laid out. The bed needed to be moved in order to use the desk, there was a twin bed in place of a sofa, and the carpet and bedspread were stained. The bathroom was tiny and just shy of disgusting, the main feature being a 30 year old plastic 30"X30" shower stall with stains and the lovely smell of mildew exuding from it's walls. We were not allowed extra towels, even though we had to pay $60.00 per night for our daughter and her friend to share the room with us. No folding bed was available, either.
The Thing that got to me the most, aside from the repugnant hostess in the dining room, was their "pet friendly" accommodations. We called and asked about their dog policy, and were told they were welcome, no charge. We entered the office to register with the dog in my daughter's arms, the clerk saying how pretty the dog was, and then, two days later as we were leaving, we got a call from the hostess saying we needed to pay an additional $100.00 for the pet fee. she said she had no idea why we weren't charged, but we needed to pay now, or she wouldn't let us depart. Seriously! $60.00 for two extra people in the room, $100.00 for a teacup poodle who slept in her cage.
In summary, if you are traveling to see Carmel, don't have any pets, kids, taste in food, or class, and don't mind being bullied by a ferocious cur, then this is the place for you. Carmel is a pretty town and it is a shame to have suffered such a disappointing experience in this idyllic setting.

Room Tip: if you are traveling to see Carmel, don't have any pets, kids, taste in food, or class, and don...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Barkissimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BriarwoodCarmel, Front Office Manager at Briarwood Inn, responded to this review, July 18, 2012
The Briarwood Inn strives to meet all our guest’s needs with the goal of ensuring everyone has a pleasant vacation in Carmel-by-the-Sea. Countering a guest’s opinion is not something we practice, but we would like to clarify some things regarding this particular review. The desk clerk working at breakfast gave this guest a business card with the complimentary Wi-Fi password circled for his convenience. There is also a laminated info sheet in every room with the password listed. It is our policy to ask guests coming in for breakfast if they would like to have a table in the breakfast room or if they would like to take a tray back to their room. Unfortunately, if all tables are occupied there is little option but to take a tray or come back to take a table when one becomes available. This room has one king and one twin bed, making the maximum occupancy three people. Had we been informed of the fourth person prior to arrival, we would have suggested another room or another Inn that could accommodate the party. The guest declined our help to find another Inn with a large enough room for their party, and after being shown the room, told the desk clerk that it would be fine. We have never refused to give a guest extra towels upon request, and in this case none were asked for. The extra persons and pet fees are laid out under the hotel policy, that are printed on every guest receipt given at the time of check in after the guest signs saying that they agree to the terms within. In this case, it was $30 per night, not $60 per night as reported, and the pet fee is $25 per night (making the total $50, not $100 for the pet.) A housekeeper noted that there were dog biscuits in the room, and that is how we became alerted to the dog’s presence. The extra cleaning a room needs when a pet has stayed is the reason for the fee. The desk clerk working at the time of this arrival states that no dog was brought in, nor was any comment made regarding the dog’s appearance. We have been taking pets, in certain pet friendly rooms, for a long time and have always had the same policy; $25 per night pet fee, and asking that pets not be left alone while the owner is away. Waiving a pet fee is never offered unless the dog is proven to be a service dog; all desk clerks are aware and comply with this policy. If we are informed of a room being unsatisfactory in any way, we will work to correct the problem. In this case, we were not informed of any stains or mildew smell that needed to be addressed, and none were noted after check out. We hope that guests will be comfortable while staying with us, and have certain policies set in place such as maximum occupancy and pet friendliness so that we might attain this goal. The Briarwood Inn is sorry to fall short of our guest’s expectations, and readily work so that this may not be the case.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (39)
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English first
San Francisco, California
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 6, 2012

I've been here several times. The rooms are clean, good sized, and well maintained. For some of the units (most of the units in Briarwood 2) the parking is a little funky in that you don't have an assigned spot, and there's one more room than there are parking places. If having parking is important to you, you should check on the parking status of your room.

The local is terrific -- right in downtown Carmel. There are places closer to the beach, but it's maybe a 15 minute walk from Briarwood, so no big deal.

The breakfast is pretty modest -- bagels, muffins, fruit, etc. -- not the fancy breakfasts that you get in some places, but for what it aspires to be, it's fine.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kalmone07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grass Valley, California
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 3, 2012

The room was smelly, a bit like sewer gas, but ok if the windows were kept open. The gas fireplace worked well enough to keep the room warm with the windows open. Construction was going on at the adjacent property during the day.
The Toilet was child size, uncomfortable for larger people. The remainder of the bathroom was good. Rugs on the floor in the living area interfered with the opening of the front door. The dresser was some sort of useless creation. The desk was a miniature, couldn’t fit the laptop on it. The laptop settings had to be changed to get it to work on their Wi-Fi.
This lodging is supposed to be dog friendly; actually they are merely dog tolerant. They get you over a barrel, they make you swear that you won’t leave the dog alone, this seems to be to their advantage because the free breakfast is held in a room with only two tables. You can’t bring the dog to breakfast, and if you come without it you’re asked where the dog is. This forces one to take their breakfast back to their room on a tiny unstable tray to enjoy on a too small table. The breakfast menu was minimal, the hours it was offered were also less than convenient. The whole breakfast thing is awkward and somewhat underhanded. We said we would take responsibility for any damage our older well behaved dog would do, they would have none of that. The cordials in the evening were a joke, the time span that they were offered was also inconvenient. Cordials were during the dinner hour resulting in low attendance. It seemed like the offerings were intentionally placed in a way that made them difficult to use.
Parking is for the brave, tiny alleys, small parking spots, don’t bring a nice car as everyone will be rubbing against it getting through the cramped parking area.
The staff seemed inflexible, and was not available during certain hours.
In general, this property is overbuilt and cramped. It seems to have been constructed without proper planning.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Critical V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 15, 2012

We stayed in one of the smallest rooms at the briarwood inn which was actually a really good size. The rooms were nicely decorated in a homely way with separate entrances, good parking and nice and private. The inn is on a lovely street in a great location about 5mins from the beach and a few mins walk from lots of lovely restaurants, cafes and shops. Breakfast was pretty basic but apart from the all good!

Room Tip: We stayed in the smallest (cheapest) room which was fine for a couple
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  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gualala, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 2, 2012

Me and my girlfriend got to beautiful Carmel and checked in at the Briarwood Inn. The girl at the desk was so sweet and very helpful. She gave me a map of the area, and showed me points of interest and nice restaurants. The hotel is located kind of downtown. Right in the middle of so many shops , restaurants, and many nice places all within walking distance. When we walked in to our room we were so happy! It was very large and open with lots of windows and light. The living room was cozy with nice music already playing. The thing I loved was the fireplace! The bedroom was nice and the bathroom was big enough and clean! Quick tip! If you don't want to drive for dinner you need to dine kinda early here in Carmel! We waited a little to late for dinner and found no restarant open that we could walk to. But here's the best thing! About half a block away was a bar called Brophy's. And they have great drinks and wonderful food there and they are open late!!! I would recommend any couple going to Carmel to stay here. We got the large suite in the front. We loved our stay there in Carmel at the Briarwood Inn!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Level 5 Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 1, 2012

A few blocks away from Ocean Street (Carmel's 'main street'), the Briarwood Inn is in a great location. Our room (52) had a very small bedroom (about one foot between the King bed and two of the walls, about 3 feet on the third), but it also had a separate living room with sofabed (which we didn't use), TV, and fireplace. The sofabed didn't sound promising -- it was very creaky as a sofa -- but our bed was wonderully comfortable and the pillows were amazing. The continental breakfast was simple but sufficient. Most rooms have private, off-the-street parking.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackieSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 5 Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 31, 2012

lovely little inn set in the center of carmel, great value in a very expensive area. the rooms are old fashioned and very comfortable. the girl on the front desk was very helpful and got us a table in a nice mexican restuarant just a block away we only stayed the 1 night before leaving to vist friends in san diego. also breakfast was included which was very good. angus and yvonne.

  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mac8156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Briarwood Inn

Property: Briarwood Inn
Address: San Carlos Street, Between Fourth and Fifth avenues, P.O. Box 5245, Carmel, CA 93921
Location: United States > California > Monterey County > Carmel
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette
Hotel Style:
Ranked #20 of 26 B&Bs / Inns in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Briarwood Inn 3*
Number of rooms: 13
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Also Known As:
Briarwood Hotel Carmel

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