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“Very impressed” 5 of 5 stars
Review of Hyatt Carmel Highlands

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Hyatt Carmel Highlands
Ranked #16 of 25 Hotels in Carmel
Certificate of Excellence
Level Contributor
104 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Very impressed”
5 of 5 stars Reviewed February 28, 2014

We came south from Sausalito on a rainy off season night to check this place out and were so happy that we did. Every staff member we interacted with was friendly, helpful and efficient. We had booked a 'regular' room but requested an upgrade option at check in...since it was somewhat off season we were lucky to be offered a fantastic suite and were happy to pay the price to upgrade to it. Incredible views. Cozy with outdoor sitting areas, Jacuzzi ocean view tub and fireplaces too. Everything was spotless. We had cocktails in the sunset lounge - great with killer views ...returned later for dinner with fun live music and a solid kids menu to compliment our dishes. The crazy thing that stood out to me the most? We have our kids with us when we travel and typically in a suite like this need to utilize the couch bed for them....a maid showed up in the evening for turn down service and made the couch bed up for us. This NEVER happens - regardless of how much we pay, anywhere we go worldwide, we always seem to be pulling out the couch bed ourselves and putting it together for the kids at night. Huge kudos to Hyatt and the maid service staff on that. Loved everything and am looking forward to coming back - thank you Hyatt Carmel Highlands team for an awesome winter getaway!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank MLO1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 18, 2014
We are so happy that you enjoyed your stay with us! From the Jacuzzi tub with Oceanviews to the wood burning fireplaces we try to take care of all the details so you can just relax and enjoy your stay! Thank you for the wonderful review and we sincerely hope you visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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961 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (262)
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English first
Burlingame, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 28, 2014

Love this hotel! Even if my husband and I stay only one night, it feels so much longer; it's as if time stops. The views are spectacular, whether we're relaxing in our ocean front room, or enjoying a drink and some evening music at the Sunset Lounge. Staff is super friendly and attentive. We make it a point to stay here several times a year.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SoCalMrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 18, 2014
We are so happy that you enjoyed a relaxing getaway with us! Thank you for posting the pictures of the wonderful views. We sincerely hope you visit us again soon and are so happy to hear that you visit us several times a year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 25, 2014

Problem: Very small room. Closet not even practical. Bathroom door is half a cm away from toilet. Very dangerous door stopper(see pictures) that almost cut my feet. The stopper was there to prevent the door from hitting the desk, you can imagine how small and packed the room is. No complimentary bottled water in room, no room upgrade, no late check out for platinum member in this property. The lobby overlooking big sur coast used to be a quiet and relaxing place. Now it is full of sales and "potential" time sharing customers all the time.

The good: location is good and house keeping was responsive.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank calben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 27, 2014
We are sorry you were disappointed with your recent visit with us and we would love to discuss your experience with you. We hope you will call and speak with our management as we sincerely want you to leave our property happy. Thank you for taking the time to review our property and we hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 23, 2014

The stay here was incredible but we sought out a review based on the restaurant alone. We were blown away that a four star rated restaurant had food about as good (if not worse)as some of our regular restaurant jaunts that are a quarter of the price. Many of our local Santa Cruz restaurants are ten times better for a fraction if the cost( and that's not saying much). We had the duck and chicken which were both over cooked,flavorless and dry. The polenta had absolutey no flavor. Nothing to complain about from an ordinary restaurant where an entree (an entire entree)costs about twenty bucks.....but when you are paying fifty dollars for a tiny piece meat( sides are extra)....I expect perfection. This restaurant is beyond overpriced. On a positive note the tuna tartar was absolutely incredible!

  • Stayed February 2014
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ktbizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 27, 2014
We are so happy you enjoyed a wonderful stay with us and we are sorry that you were disappointed with your visit to our restaurant. We sincerely hope you visit us again and thank you for taking the time to review us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Altos, California
Level Contributor
94 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed February 22, 2014

Hyatt Highlands in Carmel is one of the best hotels I've stayed at. The service is very attentive. At check-in was told that room would not be ready until 5pm - and was offered free drinks at the bar. The lobby bar itself was great - with a beautiful view of the pacific ocean.
Although the buildings are old, the decoration inside the room was up to date with a fireplace and plenty of firewoods. Was upgraded to a suite including a giant bathtub. Of course the highlight is still the million-dollar view.
Breakfast was excellent. Gym was excellent. 5 stars!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DT94024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 27, 2014
Thank you for the wonderful review! We are so happy that you enjoyed the beautiful view of the ocean over drinks at the bar. We sincerely hope you visit us again and thank you for taking the time to review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 15, 2014

Loved the view and room. Fireplace is set with logs and you just have to light it to enjoy. Get a room with a balcony and view of the ocean. The restaurant was fabulous. Elegant and again, the views are breathtaking at sunset.

Room Tip: Balcony view a must!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 20, 2014
Thank you for the excellent review! We are so happy that you enjoyed the wonderful sunset as well as the wood-burning fireplace. We sincerely hope you visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Otisville, New York
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 14, 2014

My wife and I stayed in a one bedroom for a week. We had a wonderful stay!! The hotel/timeshare is made up of a number of different buildings on a hillside overlooking the Pacific. We had a wonderful view from our room!! The hotel even supplied us with binoculars to watch for whales.

This is a very unique property. The bedroom is open to the living room and bathroom. (The toilet is in its own room.) If you require privacy, there are beautiful door panels hung on tracks that you can position so that no one can see into the bedroom and or bathroom. My son and his girlfriend stayed with us for a few nights. They slept on a sofa sleeper in the living room. They said the comfort was way above average for a sleeper sofa.

Each room also has a wood burning fireplace. The housekeepers supplied us with wood each day. There are places very close to each unit where you can go to get more wood.

The bar and restaurants were located in a separate building that had huge picture windows overlooking the Pacific Ocean. Besides the great view, the food was excellent!!

The location was great! It is very close to Point Lobos State Reserve and a 10-20 minute drive to Carmel by the Sea and Monterey.

Room Tip: Best to be on the top floor overlooking the ocean. Our view was considered a horizon view, but we st...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, February 20, 2014
We are so happy that you enjoyed a wonderful week long stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Carmel Highlands

Property: Hyatt Carmel Highlands
Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Official Description (provided by the hotel):
448 room luxury resort nestled in Monterey Pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant (dinner only) and California Market Restaurant (breakfast & lunch). Rumors have been circulating that California Market is closed for renovation. These rumors are not true. We are open and enjoying the Fall weather and delicious seasonal menu items. In 2016, we will be going through several renovations at the hotel and will update guests once we have a firm schedule. ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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