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“Beautiful location”

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Hyatt Carmel Highlands
Ranked #15 of 25 Hotels in Carmel
Reviewed November 24, 2013

Enjoyed a one week stay at the Hyatt Carmel. The exterior of the 3 story buildings appeared a bit antiquated but the interior was up to Hyatt standards. We were assigned an ADA one bedroom that turned out to be quite comfortable and luxurious. We were on the second floor and had a distant view of the ocean as trees blocked the immediate view. Beware of lower floors as those may have limited views. Some of the buildings overlooked the driveway. Location is ideal in terms of accessing Carmel, Monterey and Big Sur. Beautiful beaches, spectacular vistas. Don' miss Point Lobos State Reserve- just gorgeous. The drive around Pebble Beach was lovely as well. Only disappointment was the pool - small, dirty with no place to change. Regardless, we would return to this resort!

  • Stayed: November 2013, traveled as a couple
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2  Thank AlexDNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this reviewResponded December 2, 2013

Thank you for the great review! We are so happy you enjoyed the great location and visiting the area. We look forward to your next visit!

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Reviewed November 19, 2013

Fantastic location, quiet, enchanting! Great get away for a week... View of ocean is awesome. Staff are very professional/accommodating, helpful yet down to earth. All food is delicious, pricy at Pacific edge but you gotta give it a try. Lounge at sunset is a must as is breakfast at California Market. (Sit outside regardless of temperature).

Room are rustic, could us an update but satisfied. Would go back in a flash!

Room Tip: Just make sure you request ocean view, #200 building is great with a close hot tube.
  • Stayed: November 2013, traveled as a couple
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1  Thank BKNJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this reviewResponded November 22, 2013

Thank you for the great review! We are happy you enjoyed the wonderful location and fabulous sunsets. We hope you visit us again soon!

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Reviewed November 18, 2013

Stayed here for or second honeymoon. Had a room overlooking the ocean with a huge deck and fireplace. Most romantic place ever! Close to the great shopping in Carmel and great restaurants . Would stay here again in a minute!

Room Tip: Get ocean view with fireplace
  • Stayed: May 2013, traveled as a couple
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1  Thank Barb321114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this reviewResponded November 22, 2013

We are so happy you decided to spend your honeymoon with us! We are glad you enjoyed a wonderful stay and we hope you visit us again.

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Reviewed November 17, 2013

We spent a couple of days in this hotel. The view was very nice and we enjoyed very much the fire place which was always ready to use. Our room was a sort of cabin with two floors, which was pleasant. Everything in the room is old and need refurbishing, but overall we liked the room and got used to it very fast.
We had a nice stay. This hotel was our second choice in the area.

Room Tip: Try to get a front room over the ocean as we were on the back of others and this was noisy as people...
  • Stayed: October 2013, traveled with family
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Thank jmLondon845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this reviewResponded November 22, 2013

We are happy you enjoyed the location and beautiful views and we are sorry the appliances were disappointing. We will look into your comments and sincerely thank you for taking the time to review our property.

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Reviewed November 10, 2013

The photos on the web site of a balcony with two chairs overlooking the ocean was nothing I experienced. I tried to upgrade and was willing to pay whatever necessary. However, I was placed in a room next to the driveway, where every headlight of incoming traffic lit up my room. Of course, the sound of traffic made the ocean sounds muted. I could not see the ocean from my room. There was a discernible slant to half of my room that gave the impression of a stay at a fun house. Management was unable or unwilling to give me a room that matched anything like what was advertised on the web site.

Stayed: November 2013, traveled with family
3  Thank Marshall S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this reviewResponded November 22, 2013

We are sorry about your recent visit with us and we would love to discuss your experience with you. We hope you will call and speak with our management as we sincerely want you to leave our property happy and we are sorry that your stay was disappointing. Thank you for taking the time to review our property and we hope to hear from you soon.

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Reviewed November 7, 2013

The Hyatt Carmel at Highlands,CA is a unique hotel on the cliffs overlooking Hwy 1 and the ocean. Depending on the height of your room you may have a great ocean view. Do elect for the top level of the 3 levels if you opt for a king ocean view. The view will be better and the noise less I suspect. There are loud clunky stairs outside the rooms that each unit shares with 5 others, so every trip up or down is heard by all. The floor boards between units are very squeaky and very thin. You will hear your neighbor arrive at midnight and awaken at 5 am. Route 1 is right below the hotel road and you will hear cars passing. If you concentrate you can hear the ocean in the distance.

The property is rustic, but in a good way. In November, the pool is nicely heated and the ocean viewing spa is hot and ready to go.

Flanigans Pub is about 7 minutes north. If you like beer battered cod and a good pint this spot is great.

$400 AAA rate seems steep for the room and noise level, but all in all it was an okay stay.

Room Tip: I would elect for a king ocean view room on the top floor, like 546, 541, or 536.
  • Stayed: November 2013, traveled as a couple
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1  Thank Bluemoon3525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this reviewResponded November 9, 2013

We are sorry you did not enjoy your stay with us more. We will look into your comments and we sincerely hope you will stay with us again.

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Reviewed November 5, 2013

The incredible views are worth the high price. Rooms felt a bit worn. Maintenance could be improved as an example the TV was not connected properly. Fireplace was a nice touch. The staff was extremely friendly and helpful, especially the bell staff. Restaurant and bar staff could use more training though. Not as luxurious as I expected but more of a rustic, relaxed vibe.
Also, a little too much focus on selling their vacation club.

  • Stayed: September 2013, traveled as a couple
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Thank Jack G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this reviewResponded November 9, 2013

Thank you for the great review! We are thrilled that you enjoyed your stay and we thank you for the kind words. We hope you visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Carmel Highlands

Address: 120 Highland Dr, Carmel, CA 93923-9607
Location: United States > California > Monterey County > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
Price Range: $501 - $953 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Official Description (provided by the hotel):
Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination. ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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