I have been a loyal Hyatt customer for a long time, and have spent time at many of their higher end resort properties. Given the price of the rooms at this location, I expected a high level of service, cleanliness and room design, but this location needs a refurbishment. The staff was friendly enough, but nothing approaching a 5 star hotel. The views and potential for these rooms is off the charts - they sit on the cliff, overlooking the Pacific with great views of the sunset. Unfortunately, that is about all you're paying for. The rooms were just too old - walls are thing and the decks need to be refinished / painted and in some cases, boards replaced. Add on the over the top room service menu prices, and this hotel does not stand up to any of the competition available in the Carmel / Monterey area.
- Official Description (provided by the hotel):
- Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination. ... more less
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- Also Known As:
- Hyatt Carmel Highlands Hotel Carmel
- Highlands Hotel Hyatt Carmel
- Carmel Highland Inn
- Carmel Hyatt