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Hyatt Residence Club Carmel, Highlands Inn
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Reviews (1,225)
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Reviewed June 18, 2013

High above the ocean in a lush site with oversize rooms, including a large Jacuzzi and a plentiful kitchen, this timeshare had everything one could want. From the restaurant one looked down on incredible views. Not far away was the lovely town of Carmel, California and nearby were Monterey and Pacific Grove. Even the mild weather made for an additional plus to this romantic stay.

  • Stayed: May 2013, traveled as a couple
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1  Thank Juvyjac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded June 19, 2013

We are so happy you enjoyed staying with us and that you were able to enjoy some beautiful coastal weather! We sincerely hope you will stay with us again soon. Thank you for the wonderful review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

We just loved this place. The view was incredible in Room 214. (Just like Valentines Day date.). We loved the hot tub and wood burning fireplace. Los Lobos State Park is very close and hiking is beautiful. Close to the town and other places are not too far. Monterey Bay Aquarium, and Pacific Grove was fun to go to. We had breakfast out on the Patio and the food was great with an awesome view. I can't wait to come back again sometime.

Stayed: May 2013, traveled as a couple
Thank 2travelbugs2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded June 19, 2013

We are so happy you enjoyed staying with us and that you enjoyed the local attractions! Thank you for the wonderful review & we sincerely hope you will stay with us again soon.

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Reviewed June 12, 2013

The Highlands Inn at Carmel is a beautiful Hotel/Residental Resort. We were gifted a stay at a time share unit in one of the residential condos with an amazing ocean view. The rooms were amazing...,open and clean and classy. It was an open floor plan with nice wood hanging partitions that you can close to have privacy in the bedroom and/or the bathroom suite. There is a jacuzzi tub that is to die for...separate glass shower and separate room for the toilet...with a fan! The living room is very tasteful with a very comfortable soft leather couch (and a very firm pull out bed) and a comfy over size chair all sitting next to a wood burning fireplace that they fill with wood and kindling for you each day. If you run out of wood all you have to do is go to the nearest wood storage area by your condo and get more! The smells of those wood burning fireplaces mixed with the ocean air is intoxicating, We kept saying how great the air smelled!
The grounds are well kept, very green with many flowers in bloom. They have a pool by the main lodge with a jacuzzi and 2 smaller jacuzzis throughout the property. There are a few stairs to walk to get down to the main Lodge but the walk is so pretty that you almost don't notice them! We found a wonderful fire pit for the guests to use that overlooks the ocean and is stocked with wood and kindling as well. If you should desire a bottle of wine or a snack while there then simple pick up the phone they have provided and order it like room service and they will deliver it to you fireside! Unfortunately we tried to order the "Smores Kit" off the fire pit menu but they did not have any..=(
At the main lodge the staff was very friendly and helpful. We ate a couple times at The Market restaurant that overlooks the pool with amazing views of the ocean and rocks. There is outside seating from which you can enjoy the view and the wonderful scent of the fireplaces that are burning around the property. The lodge itself has a giant room that has an active fireplace at each end with water/coffee and tea self serve. In the cocktail lounge area there is an amazing wall of glass where they have provided a telescope so you can take in the ocean view and possible see sea lions or Otters hanging out. The occasional bark of the sea lions can be heard in the distance.
We agreed to do a Time Share presentation which lasted about 1 1/2 hrs and was actually pleasant with no pressure. We opted out of buying one at this time but did receive a $100 voucher to use for almost anything at the resort. We applied it to our incidentals bill at the end.

Overall our stay at this resort was nothing short of perfect! Had we been in a little better financial situation we would have purchased that timeshare...the resort was that amazing! There is nothing else like beauty of Carmel...it is breathtaking and the Hyatt Carmel Highlands Inn made our stay there something we will never forget!

Room Tip: We had an ocean view but any room there whether ocean or grounds view would be good!.
  • Stayed: June 2013, traveled with family
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Thank Rondoffos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded June 19, 2013

Thank you for the wonderful review! We are so happy you enjoyed the fun fire-pits and the wonderful views. We sincerely hope you will stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013 via mobile

Amazing views! Especially From the Hotels restaurant! The staff is very friendly and helpful, but I feel sorry for them because they are trying to save a dying horse. The price for the quality of the rooms is simply not worth it.. We have stayed at the finest hotels in Hawaii and the cost/benefit makes sense.. Here, the rooms are dated from the 70s . we were up all night listening to foot steps, voices, drawers closing etc...It was suppose to be a relaxing vacation.. we cut our loses and canceled our 2nd night. They said they would not charge us.. Time will tell.. Also, if you are a person that has pulmonary problems or is sensitive to firepit smoke.. THIS IS NOT THE PLACE FOR YOU..It has more of a Boy Scout Camp feel to it.. We enjoyed very much our next two nights at the Holiday in Tracy, Ca for 2/3 less the cost.. quiet, clean, fresh rooms.... time for re Hiatt to rebuild...

  • Stayed: June 2013
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4  Thank monerg5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded June 12, 2013

We are so sorry that you did not enjoy your experience with us, and we encourage you to call and speak with our general manager. We pride ourselves on wonderful customer service, and a truly memorable, beautiful visit on this stunning property. We apologize that your room was not up to par. We hope you will consider staying with us again and we hope to speak with you soon.

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Reviewed June 5, 2013

Arrived May 10th to a warm welcome from staff on a foggy beautiful day. Unfortunately, I had a temperature of 102 with chills, but was still able to take in the beautiful green plush tropical plants and flowers which greeted us at ever turn up to our room. Upon arriving into our beautiful suite we were both overwhelm with the senic view of the ocean from our bedroom, wow! I could hardly keep from crying its was so pretty. My husband the firebug could not wait to light the fireplace which was already filled with wood. He was so excited because he found bundls of it outside our room which is supplied by the hotel...as much as you want! I appreciated the warmth due to my fever, so thank you Hyatt. The next day we went to have lunch but I did not have an appetite due to my sickness. All I wanted to do was sleep, but I also wanted to take advantage of our stay, unfortunately, I was too far gone and ended up in emergency that evening due to high fever and unable to swallow. When returning back to the hotel my husband went to the gift shop to purchase some perfumed lotion I had admired earlier...he was so sweet. He had told the very nice sales clerk what had happens to me and she gave him a bottle of gingerale and told him that this would help my upset tummy, it did help and I never was able to thank this sweet woman, thank you for caring. It meant a lot to our hearts. To make a long story short we had to cut our vacations short never able to fully enjoy our vacation. I ended-up in the hospital for 7 days on
I.V. fluids and morphine, my wbc was 200. Still on the mend and waiting for biopsy results. In the mean time I will dream of our little vacation at the Hyatt. Thank you Hyatt for making a small dream come true. Don't hesitate to make reservations come and experience it for yourself and make your dreams come true!

  • Stayed: May 2013
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Thank sillytraveler10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded June 12, 2013

Thank you for the wonderful review of our hotel. We are so sorry you were ill during your stay and we wish you a speedy recovery. We hope you visit us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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