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“Nice location, tired old hotel”

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Hyatt Carmel Highlands
Ranked #17 of 25 Hotels in Carmel
Del Mar, California
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice location, tired old hotel”
Reviewed March 21, 2013

We stayed in room 542 - lousy garden level room with cheap furniture. Heater didn't work - either really hot when running or you had to leave it completely off. We talked to the front desk who said they would take $100 off our bill which they have yet to do. Housekeeping didn't completely close our door once and maintenance peaked into our room through our windows from the outside to see if we were actually there even with our privacy card out! We were sitting on the bed watching a movie! For what we paid, we really were not too happy with this place. We had stayed here 9 years ago and remembered having a better experience. The locatioNext trip to Carmel we plan to try the Tickle Pink Inn or Tradewinds.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sonya48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 23, 2013
We are so sorry you did not enjoy your stay with us. We do our best to accommodate unforeseen circumstances, such as the heater breaking, and would have been happy to move you to a different room. We sincerely apologize and we hope you will visit us again. Thank you for taking the time to review.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (298)
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Saddle River, New Jersey
Level 6 Contributor
167 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 18, 2013 via mobile

Located a couples of miles south of Carmel, the Hyatt Carmel Highlands is a haven of peace and tranquility. Our room, more like a townhouse as it had two floors, boasted gorgeous views of the ocean. The room was spacious, with two full bathrooms, one on each floor, a balcony, fully equipped small kitchen, and a lovely wood burning fireplace in the living room. The service is efficient and courteous. We'll be back!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 21, 2013
Thank you for the wonderful review. We are so happy you enjoy staying with us- the wood burning fireplaces are always a treat, as are the stunning views! We sincerely hope you will stay with us again soon.
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Annapolis, Maryland
Level 4 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 16, 2013 via mobile

If you come to Carmel you must stay here. It is right on the water so there are beautiful views from everywhere on the resort. The rooms are amazing. We were in a suite and there were three fire places. The service was great and when we checked in somebody showed us around the resort. They also had a great band playing in the resteraunt on Saturday night.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanW1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 21, 2013
We are so happy you enjoy staying with us- the wood burning fireplaces, live music and stunning views are always fun! We sincerely hope you will stay with us again soon.Thank you for the wonderful review.
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MD
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 16, 2013

We stayed for a week in a one-bedroom unit with ocean view. The room was well appointed and the view was amazing. We caught several Pacific sunsets from our balcony and enjoyed the delightful wood-burning fireplace in our room several nights during our stay.

The main lodge area has spectacular views as well. The food was decent, but there are also many options outside of the hotel in Carmel and nearby.

This was the perfect location for easy access to beautiful Big Sur, Carmel, and Monterey. We would definitely return in the future.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K123Md
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 21, 2013
Thank you for the fantastic review! We are so happy you enjoyed a relaxing getaway with us and we sincerely hope you visit us again soon!
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san francisco
Level 6 Contributor
144 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 16, 2013

Get an ocean view. It is why you are here. The room layouts are very nice and relaxing. We had breakfast one morning at the restaurant. The food was ok but nothing remarkable. We had appetizers the night before at the bar/lounge and they were not appetizing at all. We had no alcohol and those two "meals" cost over $100. The fitness room looks nice and has space for 9 to do cardio but if two people want to do other workouts at the same time it is cramped. We visited on a time-share promo. I expected a used-car sales pitch, but it was a little much for my wife. Kind of ruined much of the relaxation that she had managed to acquire up to that point. Get a view and go to somewhere else to eat or stock your kitchenette.

Room Tip: Get an ocean view on a top floor. We heard the people in the room above us.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhctraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 21, 2013
We are glad you enjoyed the stunning views and sorry to hear you did not enjoy our dining options. We sincerely hope you will visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury Park, California
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 14, 2013

Crashing waves, craggy rocks, sounds of seagulls screeching brings an immediate thought of an old 50s style noir murder mystery. Meanwhile use the binoculars that are in every room and watch for whales and otters. The rooms are spacious and lovely. I wanted to take the bathroom home with me. A huge spa tub and a separate walk in shower. What a way to spoil a couple. Saturday nights offer live music and a full bar. Internet is a bit iffy. But the staff responds quickly to any requests given.

Room Tip: Always ask for an ocean view. The higher the better.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 21, 2013
Thank you for the wonderful review! We are so happy you enjoyed the ocean views and spa tub! We sincerely hope you join us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, California
Level 5 Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 14, 2013 via mobile

Had a suite here for a weekend! Amazing!!! We had a beautiful ocean view! They had live musing in the lobby at night:) Loved sipping wine and dancing with the love of my life! Really nice place! The breakfast restaurant could certainly use an upgrade! I was very disappointed with it but even from there, you could see the ocean so all was forgiven:) It is expensive and fully booked all the time. It's all about location with this place.
Was it worth it? Yes, and I can't wait to get another opportunity to go!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria-Ruxandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review, March 21, 2013
We are glad you enjoyed the beautiful views and live music. We thank you for the great review and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Carmel Highlands

Property: Hyatt Carmel Highlands
Address: 120 Highland Dr, Carmel, CA 93923-9607
Location: United States > California > Monterey County > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Official Description (provided by the hotel):
Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination. ... more   less 
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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