This is a prime example of how websites can be deceiving - having booked months in advance did not get the de luxe sea view king we had booked but a nice view of the car park - greeting at reception was offhand - only other option was a "town house" upgrade at additional cost - so went for that - room was tired - my partner got an electric shock from the shaving mirror swith which on inspection had a live wire - stained sheets - torn furniture - not up to the standard for the rate being charged ! The hotel is very dated and tired and needs a major refurbishment - the fires in the lounge were never lit and the lounge was being used to sell timeshare 24/7 with monitors all around the walls. Certainly not the lovely relaxing room shown on the website. We had dinner in the restaurant and the food was good but as we were still at our table beyond 10 pm the attitude of the staff changed as we were obviously keeping them up ! On the plus side the hotel has amazing views due to its location and the young man who helped with our luggage was very helpful.
- Official Description (provided by the hotel):
- Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Carmel Highlands Hotel Carmel
- Highlands Hotel Hyatt Carmel
- Carmel Highland Inn
- Carmel Hyatt