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“Incredible Service”
Review of Carriage House Inn

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Carriage House Inn
Ranked #5 of 26 Carmel B&B and Inns
Certificate of Excellence
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Incredible Service”
Reviewed January 21, 2006

My wife and I stayed at the Carriage House for our 29th wedding anniversary. The room we had (#5) was tastefully decorated and the fireplace made it very romantic.

What made the place special was the service. Before we arrived I called and talked to Cathy, the manager, to explain that we were vegan vegetarians and asked what she had on the breakfast menu to accomodate our diet. She went shopping to get what we wanted. This was her way of saying thanks for picking her inn. She took time to locate restaurants in Carmel that catered to vegetarians and told us about a great place to buy vegetarian food, the Whole Foods Store in Monterey. Talk about going above and beyond the call of duty.

When we arrived Cathy met us as we got out of our car. She checked us into our room, carrying most of our luggage. The inn provides champagne in the room upon arrival, but when she found out that we don't drink alchohol she purchased a bottle of sparkling cider.

Breakfast was served to our room. When we brought home some lunch she took it and heated it for us. This is the kind of service that rates a four star AAA rating.

The only negative thing was a dripping faucet and a toilet that would sometimes not shut off. Aside from this the stay was quite pleasant. We would highly recommend Carriage House.

If you are planning on going to Monterey or Carmel make sure to consider the Carriage House Inn.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank R0n_O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
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English first
A TripAdvisor Member
Reviewed December 4, 2005

The Carriage House Inn was great in every way. Check-in was prompt and well handled by Terry. He showed us our room and how to operate the heat, gas fireplace and the location of the complimentary snacks and soft drinks.

The room (#2) was spacious and well appointed with a canopy king bed, 2 chairs, love seat, good reading lamps and a CD player that had an aux input to allow connection of an MP3 player. There was a collection of CDs in the night table providing choices for many moods. In the lobby is a video library from which you can borrow movies to view in your room.

In addition to the walk-in shower there was a spa tub and robes to add a feeling of comfort. They serve complementary wine and cheese from 5-7PM. Terry was very accommodating providing me with a tray to carry glasses of wine and snacks back to our room.

Breakfast is an expanded continental delivered to your room within a time you select by filling out a form the night before. Though they start serving breakfast at 8AM we requested 7AM and they were accommodating and punctual with it. The ham and cheese croissants are very good and the coffee is hot and well brewed.

We recommend their romance package for a mid week stay as the $75 voucher towards the restaurant brings you a great value for the room and dinner.

On the choices for restaurant to use with your voucher we suggest that you choose a restaurant other than Anton & Michel as while the service was excellent the food was average at best and poor overall.

Book the Carriage House for that special get away to Carmel and it will set the stage for a very memorable time.

Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 28, 2005

we had an absolutely wonderful time at the carriage house inn. the staff was very friendly and helpful, and the little luxuries (breakfast in bed, free snacks, wine, and movies, fresh flowers, etc) made it such a pleasant stay. our room was very spacious and nicely decorated, with a great fireplace and kitchenette. the location is also great, very close to good restaurants and shopping. next time i go to carmel, i definitely hope to stay here again!

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut Creek, CA
Level 5 Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 17, 2005

We enjoyed this Inn. Our room was large and nicely decorated. The free snacks, soft drinks and bottle of wine are a nice touch.

The location is great and the staff couldn't be nicer.

The Carriage House is not inexpensive ($300 per night) but is in line with similar lodging in this beautiful area. It's well worth it.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mwill210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 22, 2004

Has gone downhill. We stayed here for 4 or 5 years in a row, but after this last stay, decided we need to look elsewhere. The superb staff has pretty much left the place, and the rooms have been left to deteriorate. We reported broken furniture, lamps, etc. in 03 and found it unchanged, unfixed, in 04. Yes, the rooms are large, the continental breakfasts more than generous, but the quality of the place no longer justifies the price.

Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 5 Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed February 24, 2004

Stayed here october 2003. We had an upper floor room with fireplace and jacuzzi tub. Beautiful vaulted ceiling. Lots of nice touches like free soft drinks in the fridge and free snacks. Also books in room and VCR with large selection of tapes to borrow free of charge. The staff were extremely friendly and helpful and would not accept a tip for carrying bags.

We went to the free wine and nibbles which was a nice touch and the staff were happy to recommend places to eat and had a large selection of local menus to browse through. It is an easy walk for everything in the centre of Carmel but on a quiet street.

Breakfast was delivered to your door free of charge and had a reasonable selection of continental items such as fresh fruit, pastries and cereals.

I would highly recommend this Inn and would love to return.

Helpful?
5 Thank atcer28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 26, 2003

Staff was friendly and helpful. Pets are welcomed here. On the weekend
there's a lot of dogs! The pets permitted rooms, however, are in an
area where the windows face onto a street with some traffic and little
privacy. So if bringing a pet, beware of this.
They set out cookies and sherry in the afternoon, which is a nice touch. The complimentary breakfast is not much. But it's still a nice place to stay, right in the heart of lovely, lovely Carmel.

Helpful?
3 Thank Happywanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carriage House Inn

Property: Carriage House Inn
Address: Junipero between 7th & 8th Avenue, Carmel, CA 93921
Location: United States > California > Monterey County > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #5 of 26 B&Bs / Inns in Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Carriage House Inn 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Carmel’s AAA 4-diamond luxury inn for over 30 years, the romantic Carriage House Inn offers 13 spacious rooms and suites featuring feather beds and fireplaces and most with spa tubs for the ultimate indulgence. Enjoy a hot continental breakfast delivered to your door each morning complete with quiche, croissant, steaming coffee or tea, fruit, granola, juice and the morning paper. Wine and cheese reception is served each evening in the library. ... more   less 
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Also Known As:
Carriage House Hotel Carmel

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