The Sheraton Carlsbad has a check in time of 4:00pm, which compared to other Sheratons, is rather late. We arrived at 12:30pm and were advised that our room category was not yet available, which was fine. However, we were told that an ocean view room was available for $40 more, with an additional $50 fee for checking in before 4:00pm. Please also note there is a resort fee of $12 a night plus a $12 self parking fee a night, before taxes. We were ready for all the fees listed, except the early check in fee. We had not heard of this before. We were also surprised not to be given a complimentary upgrade, as we are Sheraton members. I can see that families with small children in tow would be likely to pay the early check in fee just to get out of the lobby and get to a room. We requested to see the manager, and the check in fee was dropped and the ocean view room dropped to $20, for the upgrade. The ocean view room turned out to be a view of the parking lot, grass area, and hotel lobby building. This resulted in a phone call to the manager and the $20 extra fee was dropped. Two requests to talk to the manager within 30 mins of arrival is not a pleasant experience. That being said, this is a wonderful location, close to Legoland. The pool is large enough for all the familieas that are there, and there are complimentary water diapers for the kids, a nice touch. The restaurant food was excellent and the Mother's day brunch was extensive, very good, and a value for the money. The spa is small, has a changing room with lockers, steam room, and relaxation lounge with about 9 chairs. The massage was wonderful with a choice of lotions, heated bed and extra heated pillows for your neck. Crista was a terrific massage therapist... just an incredible massage. This is an attractive hotel with the advantage of a great location for Legoland. Just be advised of the fees going in.
- Official Description (provided by the hotel):
- Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Carlsbad Hotel Carlsbad
- Carlsbad Sheraton