We recently had our first visit at the La Costa resort, and while our overall rating is average, there were many positives about the stay. There were a few issues that resulted in us lowering the rating to "average."
First the positives:
The resort, which was recently remodeled, is beautiful. We stayed in one of the spa rooms, which was large enough for our entire family of 4. There were 2 queen beds, we added a roll-away bed, there was a large, beautiful marble bathroom (with shower and tub), a table with 2 chairs, two other comfortable chairs, and a nice lanai with chaise and patio chairs. There was plenty of room in the closet and dresser for all of our clothes. In many hotels and resorts, we have to book two rooms, but this one large room worked well for us.
The new spa is beautiful and I had a great massage.
The grounds are beautiful, there are multiple pools, and for the kids, there are two waterslides, a walk-in pool with sand, and a water playground. There is a teen club with games and a kids club. It would have been nice if there were a teen dance and a teen spa night to occupy our 14 year-old son. He is spoiled by these programs at the Grand Wailea in Maui, and he was hoping this teen club would have some activities like this.
There are plenty of good restaurants within a short drive of the hotel, so we never ate at the hotel. Also, for some quick snacks or a light lunch, next to the resort is a shopping center with a grocery store, a Starbucks, a bagel and sandwich shop, a frozen yogurt shop, and a burrito place, as well as a good steak restaurant (Tommy V's).
Service was very good from most of the staff (the front desk, concierge, housekeeping, valets).
The fitness center is a full service gym, with complete weight and cardio equipment as well as fitness classes; yoga classes are also available twice per day for $15 each.
Our two issues were as follows:
The Acura Classic international women's tennis tournament was being held at La Costa during our stay, and as a result, parking was a nightmare. We self-parked, since self-parking is the best way to have quick and easy access to your car (there is self parking near most of the buildings that the hotel rooms are in. In fact, valet parking, which was $29 per day, would have entailed a 5-10 minute walk to the main lobby building and then a wait for our car.). Instead, we parked right by our room. However, since the hotel was also trying to provide parking for all of the people watching the tournament (for a fee), we had to talk our way past the traffic and parking monitors to be able to park by our room every day. This was a bit of a hassle.
When we booked the room, they should have told us about the tournament and that there would be parking issues and no tennis available for guests during that week. Our son, an avid tennis player, had planned to play tennis during most of our stay. However, with the tournament, he was out of luck.
The second issue was with the Supervisor of the fitness center. The fitness center does not allow anyone under 16 to work out. Our experience in other 5-star resorts is that our teenagers can workout on the cardio equipment with parental supervision. We like to work out daily with our teenagers, but they were not allowed in the fitness center. Our first day, the Supervisor kicked out children from three families (including ours) all at once, despite the fact that it was not prime time and the center was empty. We all pleaded with him, reminding him that this is a family resort, but he said he could only enforce the rules. Our teens work out at our home club with parental supervision and at hotel gyms around the world. This was the first time they were asked to leave.
I left a message with the General Manager of the Hotel about the gym situation. She attempted to return my call once. I then called her back, but she never returned my call back--poor service again from a 5-star hotel--especially when it comes from the top. Everyone else was great however.
The hotel is about 1 mile from the Four Seasons Aviara, which we have also stayed at, and if it weren't for the two issues we had, I would call it a toss-up between the Four Seasons and La Costa. In the future, we will probably return to the Four Seasons however, so our children can work out with us.
- Official Description (provided by the hotel):
- Omni La Costa Resort & Spa is an iconic San Diego area resort destination, set in the coastal foothills of Carlsbad Calfornia. Our picturesque 400-acre garden retreat is California's Original Destination for Mind, Body + Sport. Here, you'll find fresh and inspired cuisine, world-class San Diego area golf and spa, stunning pools and exhilarating waterslides. You'll enjoy an innovative activities program that offers more than 168 things to do each week. And throughout your stay, you'll feel energized and refreshed.After a recent $50 million resort-wide renovation, Omni La Costa is better than ever, with renovated guestrooms and suites and a fresh, contemporary style. Current accolades include the Conde Nast Traveler Reader's Choice Award, the #1 Wellness Spa in the Nation from Spa Magazine, and GOLF Magazine's Gold Medal Resort ranking. ... more less
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- Also Known As:
- La Costa Hotel Carlsbad
- La Costa Resort And Spa
- La Costa Carlsbad