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Omni La Costa Resort & Spa
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Reviews (3,151)
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2,814 - 2,819 of 3,151 reviews
Reviewed July 31, 2010

Myself and several friends came here for a spa retreat in early July and what a great experience! The spa was wonderful.....great services and a wonderful "stay and relax at the cafe or pool" atmosphere. We all came away from that day completely refreshed. We ate at several of the eateries on properly and all were good. We got to enjoy a nightlife treat when they had a jazz musician play one night (I think that is a regular weekly event) and to head back to the spa later in the week to take advantage of a spa event (price break) they offer every Thursday. The rooms were nice, service was great and the location convenient.

  • Stayed: July 2010, traveled with friends
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1  Thank jw1735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2010

I've stayed at LaCosta Resort & Spa several times over the past years, including my honeymoon. My husband and I usually purchase a couples massage package and then book a room for 1-2 nights -- we live locally but always felt we were far away on vacation in a relaxing, romantic, and enchanted place while there. This past weekend we spent a day at the spa doing a Couples Spa Harmony Journey package and then checked in to our room and spent Saturday night.

GOOD: Couples massage package and en-suite experience was magical. VERY good masseuses, professional and talented in their minstrations! The private hot tub in the massage suite was clean and inviting. Champagne was provided -- lovely. The promised "Carlsbad strawberries and decadent chocolate truffles" turned out to be 3 small pots of nuts and trail-mix type offerings. However, no big deal...I would continue to book spa days and treatments and can highly recommend the spa.

The grounds of the resort are clean and lovely with immaculate landscaping. There was a jacuzzi near our room (Plaza side) and we were able to spend 2 blissful hours there alone on Sunday morning. Excellent.

The food at the Spa Cafe was very good and service prompt and courteous. The entire spa experience was superlative in every way -- they even take time for the extras like small cups of sunscreen, lots of towels, and citrus water cooler always full. The pool, jaccuzzis, and waterfall options are very enjoyable through the day and although it was a sunny summer weekend day, the area was quiet and peaceful.

Our room, although somewhat small for the price, was comfortable, and the bed very comfortable but not super-luxurious or otherwise special. The in-room breakfast was hot and tasty -- my husband had a waffle and I had French toast and we were very pleased with the quality.

NOT SO GOOD: The ambiance and focus of the resort has changed dramatically. It is no longer an option for couples but fully family-oriented, and this was very much in evidence everywhere we went. Toddlers, infants, endless baby strollers, children screaming and running around everywhere -- and I mean everywhere, including the bars and yes, also the adult-designated pool areas. In many cases parents were preoccupied with iPhones or books and unaware or unwilling to discipline. My husband and I hiked over to the adult pool and were surprised to find children and their toys in that pool at 9 p.m. It is clearly not regulated.

Our room could have been cleaner. We found chips in the bedding and bottle caps on the floor and counter. There was hair in the bathroom sink. There was no cold water access in the bathroom -- the faucet turned and nothing came out. Made me wonder how the maids were cleaning in there without that option and if they knew about it, why didn't they report it?

Someone from Housekeeping came by early in the morning and after one perfunctory knock, promptly let herself in as I rushed to the door with a towel around me. She simply wanted to know when we were checking out? I said checkout was 12 noon and she looked doubtful and then huffed off which was a laugh since she intruding on us.

In general, the staff was pleasant enough but not trained to the level of customer service you would expect to find at a 5-star resort. The prices were pretty outrageous and the tacking on of a self-parking fee (the self-parking was in a dirt lot that was pretty far from the hotel), the "resort fee," etc. were obnoxious but were easier to bear when the resort offered the level of what it purported to deliver in the past. At this point, LaCosta Resort feels like a large kiddie amusement park with some amenities thrown in to keep Mom & Dad happy while the kiddies run wild. It is no longer a 5-star luxury resort of World Class quality. I'm sure money is money to them, and the gain of large families at the cost of losing couples is no doubt worth it. However, my husband and I are unfortunately one couple who will be counted in that loss.

  • Stayed: July 2010, traveled as a couple
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1  Thank esmerelda12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2010

We loved this hotel. We went with our 7 & 4 year old boys and it was still relaxing - the kids pool area was fantastic, pool food was pretty pricey but still the convenience was worth it to us. Legends restaurant was lovely with a fabulous view and the staff were very friendly to the kids. We booked connecting rooms and requested a fridge for medication - everything was ready for us (we checked in a couple of hours early) and there was no extra charge for the fridge. The rooms were lovely, very nicely decorated and comfortable. No balcony or bathtub which was a little disappointing but we didn't know to request a different style room at the time. Pet peeve - the bathroom door was a double louvre door which didn't lock and lacked privacy for me. They had a free wild animal show one morning for the kids which they loved. Will definitely go back.

  • Stayed: July 2010, traveled with family
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Thank LAFamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCostaTeam, Manager at Omni La Costa Resort & Spa, responded to this reviewResponded July 19, 2010

Dear LAFamily of 4: So glad to hear that you enjoyed your stay and found time to relax with your family. Thank you for your constructive feedback about the style of the bathroom door. And it's nice to hear that your kids enjoyed the wild animal show. That's become quite popular with the younger crowd. We hope to see you here again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2010

We stayed at La Costa over the fourth of july with our 2 and 4 year old. It was a great place to stay with kids. The family pools were great and my 4 year old LOVED the waterslide and splash landing. It was unseasonably cool last week in San Diego but that didn't stop us from having a great time. The fireworks the resort put on were great and just walking back to our room afterwards to put the kids to bed was awesome! Hope to return next July fourth!

Stayed: July 2010, traveled with family
Thank Envirolawgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2010

We are a family of four that is well travelled throughout California, Hawaii and Mexico. Our children are ages 4.5 and 3. We have stayed at some amazing family resorts both moderate and expensive in cost and always look forward to experiencing new places. I had high hopes for La Costa, but ended up being horribly disappointed.

It was so outrageously expensive that it absolutely detracted from our enjoyment of the property. We felt nickled and dimed at every turn to the point where we had to consider every purchase. A $12 charge to go park your car yourself sums it up. There is no way a family of four can stay, eat and enjoy the property for less than $550-$600 a day. Outside of the pools and water slides that kids under 4ft can't go on - there was really nothing on property for kids to do except put them in the kids club for $16 an hour per child!

The rooms were clean and well appointed but forget doing anything more in the room than sleeping if you are a family of four. They are small! It's clear that La Costa is far more oriented towards business meeting guests when you are travelling by yourself and your company is picking up the tab.

If you are a family and want to experience La Costa - go for one night then stay somewhere else in San Diego with a pool right on the beach like Pacific Terrace Inn. You'll have a better time and you could stay twice as long. While you're at it - you'll have enough left over for a umbrella cocktail on the beach!

Sorry La Costa - the days of outrageous fees, high-priced dining on mediocre food is over.

  • Stayed: July 2010, traveled with family
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2  Thank jkbayarea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaCostaTeam, Manager at Omni La Costa Resort & Spa, responded to this reviewResponded July 19, 2010

Dear jkbayarea: We are sorry that your recent visit didn't provide the experience you were expecting and we appreciate that you've taken the time to share your comments with us. It sounds as if we could have done a better job of orienting you to accommodations or a package that might have provided the right amount of space and value for your trip. We take your comments to heart and thank you for your feedback.

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