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Reviewed 5 weeks ago

Wasn’t good service at all. Our party got stuck in the elevator twice & the fire department had to come get us out. Save yourself a hassle and book somewhere else. We had this weekend planned for 1 year and couldn’t believe all the mishaps.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Dream63476367381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LivG151, Guest Relations Manager at Omni La Costa Resort & Spa, responded to this reviewResponded 5 weeks ago

Dear Dream63476367381,

Thank you for taking the time to share your feedback regarding your recent stay. Our guests' safety is of the utmost importance, and we sincerely apologize for the inconvenience this caused. Our elevator repairs have been addressed and we would love the opportunity to welcome you back in the future.

Please do not hesitate to contact me directly should you need anything further or in the future.

Thank you,
Liv Gorman
Guest Relations Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2019

La Costa is just magical. The resort is beautiful. We enjoyed an amazing meal at Bobs Steak House the food and drinks were exceptional. The day at the Spa was relaxing, the service, treatments and food made for a great day for me and my girl friends. I will definitely be back.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Vacation00835223357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LivG151, Guest Relations Manager at Omni La Costa Resort & Spa, responded to this reviewResponded March 13, 2019

Dear Vacation00835223357,

Thank you for taking the time to share your review regarding your recent stay at Omni La Costa Resort & Spa. We are very happy to hear that you enjoyed your experience with us. We are glad that you will be back again and we look forward to seeing you!

Thank you for being our guest!

Liv Gorman
Guest Relations Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2019 via mobile

The staff is very helpful and accommodating. Housekeeping is ok. I had to ask after three days of not having my room cleaned, if they could atleast refresh the towels.
The real gem of this resort is the tennis program! Unbelievable staff! Reza was the BEST instructor! He is great and improved my game tremendously. I will absolutely be back to this resort b/c of the tennis program!

Date of stay: February 2019
Trip type: Traveled solo
Thank Peachy0705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LivG151, Guest Relations Manager at Omni La Costa Resort & Spa, responded to this reviewResponded March 12, 2019

Dear Peachy0705,

Thank you for taking the time to share your review regarding your recent stay at Omni La Costa Resort & Spa. We are so pleased to hear that you had an overall enjoyable visit. We will be sure to pass along your kind words to Reza and the tennis team.

We hope to welcome you back again, soon!

Thank you,
Liv Gorman
Guest Relations Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2019

Everything you need is onsite! Restaurants, shops, golf, cocktails, pools, spa, large rooms with patios! Wished we had a week to stay and relax! A weekend didn't feel long enough! Management was also kind enough to allow a late checkout on Sunday!

Room tip: We chose a Villa with a patio, kitchenette and separate living room! It was fantastic!
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank CindyJstc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2019

The Omni is a substantial, palatial property, but one in need of some maintenance capital. From the dirty looking white buildings in need of a power wash, to rooms that smell like old perfume and extremely uncomfortable beds and pillows. My wife enjoyed her spa day, and we had a great dinner at Bob’s, but we didn’t sleep at all that night in the spongy bed. The opposite of what we were looking for on our baby moon.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank carlglt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LivG151, Guest Relations Manager at Omni La Costa Resort & Spa, responded to this reviewResponded March 12, 2019

Dear carlglt,

Thank you for your review. Your feedback is very valuable to us.

We sincerely apologize for the shortcomings you experienced with our room conditions. I am glad to hear that your wife enjoyed her Spa day and that dinner at Bob's was great.

We hope to welcome you back in the future with the areas of concern addressed.

Please do not hesitate to contact me should you need anything further.

liv.gorman@omnihotels.com

Liv Gorman
Guest Relations Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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