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“Great Location excellent staff”

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Grand Pacific Palisades Resort and Hotel
Ranked #9 of 36 Hotels in Carlsbad
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Location excellent staff”
Reviewed January 11, 2011

I stayed here as part of my timeshare through RCI, though a bit gun shy due to past less pleasant stays, this resort was excellent, a 2 bedroom /2 bath condominium with a full kitchen. You feel very welcomed from the first day you arrive to the day you leave. Lots of things to see and do in the area to include LEGGO Land.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAndersonCarlsbad, General Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, March 14, 2011
Thank you so much for your feedback! I'm thrilled to hear you had a terrific stay at Grand Pacific Palisades. We look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Doylestown, Pennsylvania
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 4, 2011

We've been timeshare owners for 15 years. Been to some nice, some not so nice. Grand Pacific Resort in Carlsbad, CA is by far the best we've found so far. Everything has been outstanding. The condo is spacious, clean, well appointed and best of all it faces the Pacific Ocean. The staff couldn't be more helpful and pleasant. While we don't have young children, this resort is perfect for a family. Lots to do on site. Beautiful pool with kiddie stuff. The area is beautiful. Carlsbad is convenient to La Jolla, Mission Bay, and of course San Diego. i've never seen so many restaurants. There's a train that runs from Carlsbad down the coast to San Diego with stops in La Jolla and other beach towns. Don't pass this one up.

  • Stayed January 2011, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAndersonCarlsbad, General Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, January 11, 2011
At Grand Pacific Palisades we are committed to "Making Happy Memories One Moment at a Time!" It appears your stay with us was a memorable one based on your positive feedback. Hopefully, we'll see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
179 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed January 2, 2011

This hotel has an amazing location and a complimentary shuttle to Legoland. The staff is friendly, and the condos are clean and spacious. We booked through Restortime.com and got breakfast vouchers included. The vouchers could be used at places far from the hotel, which were amazing. Karl Strauss is nothing special. They have a game room, two large pools, a jacuzzi, exercise room and some weak attempts at programs for the kids for an extra charge. While this is not luxe, it is more than adequate for what you need. Dining options in Carlsbad are not great. Venture out to the beach communities for healthy, delicious food.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacoba S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAndersonCarlsbad, General Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, January 11, 2011
Thank you so much for your feedback! I'm thrilled to hear you had a terrific stay at Grand Pacific Palisades. We look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 30, 2010

We booked a 2 bed/2 bath condo at this hotel because we have two children under the age of 4. We wanted to surprise our toddler with a trip to Legoland and an overnight stay at a hotel.
We stayed at Legoland until it closed, so we were all exhausted. Checked in. They gave us the keys. We unloaded all our luggage. Went up to our room and to our shock and DISMAY it was a regular 1 room hotel.

Turns out the people who were staying in the condo we had booked hadn't check out, they hadn't been able to get a hold of them and so without alerting us to this situation they just decided to put the 4 of us in a hotel room...not even a suite.
Needless to say were ANGRY!!!!

We ended up at La Costa Resort which didn't have the same kid amenities, but was far superior in customer service.

So BEWARE if you book a condo, you will not be notified before hand or even when you check in that they were unable to secure it for you... when I asked the "manager" if they did not have a policy in place for such occurrences she said no.

  • Stayed October 2010, traveled with family
    • Service
Helpful?
4 Thank heysash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAndersonCarlsbad, General Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, January 11, 2011
Many thanks for your review on Trip Advisor. My personal goal is for every guest stay to be perfect and I'm sorry your experience was less than desirable. I hope you will stay with us again in the near future so that you can experience the resort under more favorable circumstance and witness first hand the high level of service that is our hallmark.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 23, 2010

I had the best time at this resort! The location is perfect with the best ocean views. The workers were the friendliest I have encountered in over 10 years of traveling. Anytime I had a question or needed something they quickly answered me or delivered what I needed right away. I really loved the jacuzzi at the pool which had an amazing view of the ocean & Carlsbad. The shopping outlets are just around the corner and they provide a complimentary shuttle service. I will be back!

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heretotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAndersonCarlsbad, General Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, January 11, 2011
Thank you for taking the time to leave your feedback. I am so glad to hear that you had such a wonderful time here at the Palisades. Looking forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
2 reviews
Reviewed December 19, 2010

Staff is excellent and courteous. They are always willing to help meet any need we have! The resort is safe and I feel comfortable letting me kids go use the activities in the resort without my presence (kids are 11 and 13).

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy1325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tehahapi
Level 1 Contributor
3 reviews
Reviewed December 18, 2010

Relaxing atomosphere and great food. Theme parks and beautiful beaches are very close by. Right on the southern coast of California in the quaint and charming city of Carlsbad. Lots to do.

Stayed June 2010, traveled as a couple
Helpful?
Thank deeskee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAndersonCarlsbad, General Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, January 11, 2011
Thank you so much for taking the time to leave such great feedback about the Palisades. We are committed to “Making Happy Memories One Moment at a Time!” and we are so glad to hear that we succeeded in doing this for you. Hope to see you here again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Pacific Palisades Resort and Hotel

Property: Grand Pacific Palisades Resort and Hotel
Address: 5805 Armada Drive, Carlsbad, CA 92008-4609
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Carlsbad
#4 Green Hotel in Carlsbad
#12 Romantic Hotel in Carlsbad
#15 Family Hotel in Carlsbad
#20 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Pacific Palisades Resort and Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Grand Pacific Palisades Hotel Carlsbad
Grand Pacific Palisades Resort

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