We reserved a condo here and when we arrived we were told the party in our room hadn't checked out and the hotel couldn't move their belongings. We were put in a double room for the night and given vouchers for free breakfast at Karl Strauss (which was yummy). The next day the other party still hadn't checked out and I was very upset because I needed the condo with the full kitchen for our week long stay. The manager (Jennifer) decided to put us up in the sister resort (Marbrisa) that is just a mile away. It was just what we needed and she gave us a nice discount as well. We had a wonderful time at the Marbrisa. When we came home, I checked my credit card and was billed for the full amount. I called Jennifer right away and she credited the error and gave us another discount. I understand that vacations are not always perfect and the Pacific Palisades did everything right to accomodate us. I would recommend this hotel to anyone.
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- Also Known As:
- Grand Pacific Palisades Hotel Carlsbad
- Grand Pacific Palisades Resort