The property is beautiful and very close to Legoland. I'm not quite sure I'd consider this a very family friendly hotel. Yes, they have a family pool aside from the adult pool, and they do have kids activities...but the hotel itself is very quiet. When we stayed, there were barely any families with young kids. They also have a quiet time at the hotel, which is fine...except when you have a toddler on hand. Our standard room was quite large and very clean. The beds were comfy and the nearby restaurant had great eats. There seemed to be scheduled kids activities, but all our kids wanted to do was go visit Legoland, so we didn't attend any of the activities.
The big downer...every time we would make a call to the front desk, we would get voicemail or no one picking up at all. My husband, in his younger years, used to work at a hotel who had a 3 ring rule (pick up the phone within three rings even if its to put someone on hold). Not that kind of service here. We called for towels, which we never received. We tried calling for room service but no one picked up. It was a little frustrating, mostly because we had such high hopes for what seemed to be a great property. In addition, every time we were in the lobby, we noticed other guests waiting around (I rarely saw anyone at the gift shop when people would be lining up to buy things, even though the front desk staff was directly in front of the gift shop). And maybe I'm being picky, but even when my husband and I would leave the hotel with the kids, both in strollers, no one would even bother opening the door for either of us...usually guests would help up when our hands were full.
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- Also Known As:
- Grand Pacific Palisades Hotel Carlsbad
- Grand Pacific Palisades Resort