This was a repeat stay for me (Tuesday to Thursday). I always request a room away from noisy areas like elevator areas. I was given keys to a room on the 1st floor, and upon entering the room I discovered that it was in the process being made/refreshed (the bed was not made, and all the drawers to the dresser and kitchen areas were opened). I called the front desk from that room and informed them that my room was not made. They asked for me to return to the front desk and they would find another room for me. I collected all my luggage and walked back to the lobby.
I was then given keys to a room on the 2nd floor, walked to door, and inserted the keys they both registered up as red - no go. So for a 2ND TIME I WENT BACK DOWN TO THE LOBBY TO GET THEIR MESS CORRECTED.
A couple things that get me is: How hard is it to confirm the status of a room on their end, and second - is it really that difficult to burn two functioning rooms keys? Sounds like a bunch of incompetent front desk agents working there.
I'm going to reconsider staying here next time.
- Official Description (provided by the hotel):
- A new 145 all-suite extended stay Hilton hotel in Carlsbad, California where life and work are balanced with the comfort, flexibility and affordability you want. Homewood Suites Carlsbad is centrally located near the extensive Carlsbad business parks and the city's landmark attractions, including LEGOLAND, McClellan-Palomar Airport (CLD), Camp Pendleton, Carlsbad Premium Outlets, Carlsbad Flower Fields and amazing beaches. With easy access to the freeway, the Homewood Suites Carlsbad hotel is just a few miles from other famous San Diego destinations such as the Wild Animal Park, SeaWorld, Del Mar Racetrack and fabulous golf courses. The hotel is only 45 minutes from Orange County, making it an ideal home base for a Southern California vacation. ... more less
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- Also Known As:
- Homewood Suites Carlsbad Hotel Carlsbad
- Homewood Carlsbad
- Carlsbad Homewood Suites