The lobby area is beautiful. Staff is efficient and friendly. Upon check in the hotel provides you with a list of free dvd's you can borrow during your stay. It is a wonderful list of family friendly movies you can watch for FREE. You borrow one or two, watch, then return to the front desk and you can borrow more. They also have a room off the lobby with a tv, games for the kids, books to borrow. Very comfortable, nice little touch. Around 8:00 they put out fresh baked cookies.
Our room was fabulous. 2 king beds, fridge, microwave, flat screen tv, dvd player, desk and chair area. The room and bathroom were immaculate. The sheets on the bed were so clea, they still had the freshly washed smell. Beds are comfortable, we did not like the pillows. They were too soft for our liking. Big, spacious room. My husband and I only brought our 10 year old for this trip, but we could have easily fit our 2 tennagers as well.
The bathroom was not overly large, but not quite small either. We had a tub and shower. Plenty of towels provided. Spotlessly clean.
The free breakfast in the morning is very good. They provided eggs, bacon, tortillas, pancakes, bagels, muffins, bread and fruit on one morning. The next morning had eggs, sausage, breakfast potatoes, tortillas, muffins, bagels, bread and fruit. I heard another guest say they had offered french toast on another morning. Juice, coffee, hot chocolate and oatmeal were provided everyday. The area is well stocked and fresh. Workers are constantly cleaning off tables and counters.
We had 2 minor problems that were taken care off immediately. First, our dvd did not work. A maitenance man was at our door in 5 minutes, checked the dvd player and realized we needed a new one, and brought it back within 5 minutes. Second, our son was not happy when there were no pancakes on our second morning. One of the workers overheard him complaining and asked if he would like for her to make him some. He was thrilled, and full by the end of breakfast. A small gesture by the staff to go above and beyound which was greatly appreciated.
Now for the downside....the hotel is by a train depot of some sort. On Friday we heard 2, the last being aroung midnight. If it wasn't for the fact that the trains blow their horn it would be no big deal. As a matter of fact, my son did not wake up either time the train came by. Another small issue we had was the people next door to use. They had a SCREAMING toddler. I think because these rooms had an attached door, in case you wanted connecting rooms, we heard more than you would have without the door. Not really the hotels fault but it was a little disruptive. That is why we did not rate the sleep quality as excellent.
This hotel is a 5 minute drive to Legoland and the Carlsbad outlet malls. Plenty of food options all around. We would definitely recommend this hotel!!
- Official Description (provided by the hotel):
- Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more less
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- Also Known As:
- West Inn & Suites Carlsbad Hotel Carlsbad
- West Inn And Suites Carlsbad
- West Hotel Carlsbad
- Carlsbad West Hotel