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“Good stay but expected more”

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Cape Rey Carlsbad, a Hilton Resort
Ranked #10 of 36 Hotels in Carlsbad
Certificate of Excellence
Fullerton, California, United States
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good stay but expected more”
Reviewed July 6, 2014 via mobile

We stayed here over the 4th of July. We payed for a 4 star hotel and while the facilities were really nice, I think we expected more. The location is beautiful and very close to the beach if you are walking, and lots of local restaurants. There were LOTS of families, being close to Legoland. I think because of the price I didn't expect so many families. I also expected a higher level of service for a 4 star hotel. Again, everyone was very nice, but the front desk was slow to answer the phone when we called down, after 8 pm there is no music or energy by the restaurant/pool area, even though the pool is open til 11, and there are plenty of kids out there until it closes. We did meet some great valets, great folks working the pool in the day, and they are very helpful.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (285)
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Liberty, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2014 via mobile

I recently spent 3 nights at the Carlsbad Hilton. I was in Carlsbad with my daughter, son-in-law and their little boys. They were there for a retreat sponsored by his employers and I could not stay at their resort, which was reserved exclusively for immediate families (evidently mothers-in-law aren't!). I wanted a hotel near theirs, that would be safe with parking and a restaurant onsite. The Hilton met those needs, and more! I splurged on an oceanfront room with balcony, and enjoyed room service breakfast overlooking the Pacific every morning. Every meal I had, whether from room service or in the sparkling Chandler's restaurant was great. Room service was perfect, usually arriving in much less than the stated 30 minutes. I didn't have time to enjoy the pool but I could see it was a very nice area...I especially liked the firepit! I also didn't get to try the spa, but I'm sure it is excellent. The whole hotel is lovely, bright and modern.

Everyone was very friendly yet professional. My room was beautiful, clean, and comfortable. It is expensive, but I have found that often you get what you are willing to pay for. And for me on this occasion, as a woman staying alone, I was more than happy to do so!

Stayed June 2014, traveled solo
Helpful?
1 Thank judyking68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gloversville, ny
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2014

website indicated oceanfront - short walk to beach. It is not what we consider oceanfront, ocean is across a 4 lane highway which takes you to a public camp ground and then a beach. the nicer beach is another 1/2 mile down the road. Parking very expensive

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 4, 2014

We visited the Hilton Carlsbad Oceanfront on Wednesday 7/2/14 and they were not very busy; therefore, not sure why we were not upgraded to a better room for the room we got was a room that overlooked the trailer park, trains, and were the service vehicles back into the building. The rooms are the standard square box but they do have nice upgraded details. Was nice to see the AC unit in a closet but it made a lot of noise and would wake you up when it turned on. In general this hotel is a place without a purpose - for its not on the beach, its not on a golf course, and it is a long ways from downtown Carlsbad. All in all we were not happy with our visit and glad we stayed only one night. The staff were very nice but we did not feel like this is a "resort". We also felt like the hotel had one single purpose and that was to extract as much money from their visitors as possible. With resort fee, parking fee, and taxes the original $249 a night room turned out to be $311. In the end we were disappointed and would not stay here again.

Room Tip: All rooms on the east side will face the trailer park and trains.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank GraceForAll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Republic, Missouri
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 3, 2014

We stayed at this property as part of our honeymoon and could not have asked for more. The staff was amazing from check-in to the van ride to Legoland to when we checked out. The view from our room was amazing. Being able to wake up and see the water with the sunrise and then later with the sunset... cannot be beat.

Room Tip: Spend a little more to get the oceanview
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank th3truth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlsbad, United States
1 review
Reviewed July 1, 2014

Beautiful hotel located across from an amazing beach. The customer service and Hilton property is above and beyond the average hotel. Thank you for still believing in customer service! It is so refreshing to have the service industry still provide their customers with outstanding service. From the fresh apples at the pool to dropping fresh towels by the room! Amazing!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stacy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Madre,CA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2014

The hotel is overpriced for the quality and size of rooms. The hotel is not oceanfront, it is on a busy blvd. across the street from a State Park. There are several hidden charges, like for self-parking and resort fees.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Loren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cape Rey Carlsbad, a Hilton Resort

Property: Cape Rey Carlsbad, a Hilton Resort
Address: 1 Ponto Road, Carlsbad, CA 92011-4620 (Formerly Hilton Carlsbad Oceanfront Resort & Spa)
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 36 Hotels in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Cape Rey Carlsbad, a Hilton Resort 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Nestled along the sunny Pacific Coast in Northern San Diego and only 150 steps to the surf, Cape Rey is the adventurous choice for the California traveler who seeks something different and unique. With spectacular views of picturesque South Carlsbad beaches, the resort sits atop the crest of a series of gently rolling berms - a crest we like to call the Cape! At the Cape you are just minutes from LEGOLAND(R)California and the historic Del Mar Race Track, or a short coastal drive to SeaWorld, the San Diego Zoo or Safari Park, famous regional wineries, and award-winning craft breweries. For the adventurous types we outfit you for local deep-sea fishing, sailboat cruises, horseback riding, paddle boarding, snorkeling, surfing lessons, and kayak explorations. Foodies enjoy dining on-property at Chandler's, where you'll find familiar favorites prepared with a twist. For connecting rejuvenation with mind, body and soul, we offer one of the top 5 Hotel Spas in the U.S. By Travel & Escape, the Ocean Crest Spa. And with an array of excursion locales and onsite amenities, there's always something to do, see or eat at the Cape. ... more   less 
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