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“Good facilities, Great staff”

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HYATT house San Diego/Carlsbad
Ranked #19 of 36 Hotels in Carlsbad
Certificate of Excellence
Newport Beach, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good facilities, Great staff”
5 of 5 bubbles Reviewed January 24, 2014

We are a large construction firm with many managers, executives and craft employees staying at this facility since December of 2012. The facilities are very clean and well maintained. The staff is OUTSTANDING. They are friendly, courteous and helpful. Especially the assistant Manager, Lynn, who has gone above and beyond the norm to ensure that our people are taken care of and comfortable in this "away from home" environment. She has maintained an enjoyable atmosphere for our people throughout our stays by being extremely attentive to minor details that enhance our experience. Special thanks and recognition are sent to other members of the staff, Arman, Rose, Brenda and Ken for your past assistance and courtesies. They are fun and all make us feel welcome. We'll be here for a while longer because we like the facilities and appreciate the efforts of the staff.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Howard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, February 26, 2014
Dear valued guest:
Thank you for taking the time out of your schedule to send us a survey regarding your recent stay.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

We appreciate your business and look forward to seeing you again soon.
From the Staff of Hyatt House Carlsbad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
    267
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    46
    34
    25
See reviews for
324
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Los Angeles, California
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

Great home away from home type hotel. I travel with two kids (2 and 4) so I'm always looking to make sure that "family-friendly" is at the top of the list when I stay at hotels. Sure the train tracks are right there, but my kids love to see it so it doesn't bother us. Staff is friendly and the mood is relaxing.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Go H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, January 20, 2014
Dear Valued Guest,
Thank you for taking the time to tell us how your recent experience was at the Hyatt House Carlsbad. We are glad you enjoyed your stay with us and look forward to serving you again soon. We appreciate the feedback and always strive to be the best. Thank you again, enjoy the rest of your week.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 bubbles Reviewed January 15, 2014

i have been at hyatt now for over 2months and it has been great, the rooms are nice the service is particularly good especially tom the driver who goes the extra mile and rudy at the front desk is a great help as its my first time in california
its very family friendly and has a great pool, hot tub, the wifi is free and fast and the food is good.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jordan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, January 20, 2014
Dear valued guest:
Thank you for taking the time out of your schedule to send us your survey.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.



Sincerely,

John Saunders
General Manager
Hyatt House San Diego/Carlsbad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, California
2 reviews
5 of 5 bubbles Reviewed January 11, 2014

convenient location. Which is close to the beaches, restaurants, shopping. This is great place to stay. Hotel have Kitchen, full cooking stone, refrigidaire, have breakfast, Internet, parking free.
We will come back.

Room Tip: Rooms on the south side are quitter.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiemNguyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, January 20, 2014
Dear valued guest:
Thank you for taking the time out of your schedule to send us your survey. We are glad you and your family enjoyed the suites.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

John Saunders
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 8, 2014

I hesitate to give 5 stars to a non-luxury hotel, but truly, there was almost nothing to complain about! Free wi-fi, free parking, free breakfast with a good selection, and free (family friendly!) happy hour with snacks and sodas, as well as a glass of wine for this momma!. All for a competitive price, ie, they didn't sneak those fees into justifying a higher room rate.

The one bedroom suite had two beds, two flat screen tvs, a kitchen (single stove top and 3/4 fridge, but otherwise fully appointed). Two computers with printers are available for use and were easily accessible (no checking out a key, or getting a passcode, etc), perfect for printing boarding passes and e-tickets to legoland. We did not use it, but we saw the shuttle available, and saw it a couple of times while we were at legoland, and wondered if maybe we should have! It was centrally located and easy access to Oceanside, Carlsbad Village, legoland, etc.

For those who might be interested, the bedroom layout had the sink outside the commode/shower room. Also, the tvs did not have pay per view movies, but had a large selection of cable channels. The beach is about a 1/4 mile away, easily walked to for older children and adults, or those with strollers. I took my morning run along the beach one morning. The pool was heated - though still too cold for adults, the kids loved it. A hot tub was available and large enough for about 10 people.

The nearby train did not bother me, and I did not notice it, others might. We were on the first floor and there appeared to be a kid above us that ran a lot, but not the hotel's fault and we did not complain about it so do not know how they would have remedied it. Request a higher floor if it is a concern. Finally, everyone, from the buffet servers, to the housecleaning was helpful and cheerful and appeared to be working hard.

Room Tip: We were on the first floor and there appeared to be a kid above us that ran a lot, but not the hotel...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lawyermom3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, January 20, 2014
Dear valued guest:
Thank you for taking the time out of your schedule to send us your survey. We are glad to hear your enjoyed your recent trip.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Thank you again for your time.
John Saunders
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joshua Tree, California
Level Contributor
538 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
4 of 5 bubbles Reviewed January 1, 2014

This location right off the freeway. so make sure you ask for room away from hyway. rooms are large and have full refridges, and cooking stove. great for kids and families. close to beaches and legoland- train also runs near by and can be annoying to some, but fun for others, it is quick and funny- front desk is good and attentive.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank srimanone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, January 3, 2014
Dear valued guest:
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 760.929.8200 x404.

Sincerely,

John Saunders
General Manager
Hyatt House San Diego/Carlsbad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
1 review
5 of 5 bubbles Reviewed December 29, 2013

The level of service here is GREAT! Sherine and James, always ensure that I have a comfortable stay each visit for work. If you do not mind the train near by, this is a great place to stay, which is close to the beaches, shopping outlets and restaurants!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blaquerob06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, January 3, 2014
Dear valued guest:
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 760.929.8200 x404.

Sincerely,

John Saunders
General Manager
Hyatt House San Diego/Carlsbad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house San Diego/Carlsbad

Property: HYATT house San Diego/Carlsbad
Address: 5010 Avenida Encinas, Carlsbad, CA 92008-4371 (Formerly Hyatt Summerfield Suites San Diego/Carlsbad )
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Carlsbad
#18 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house San Diego/Carlsbad 3*
Number of rooms: 98
Official Description (provided by the hotel):
Located on the coast of beautiful Carlsbad, California and conveniently situated only 2 1/2 blocks from the beach, Hyatt House San Diego/Carlsbad is surrounded by the area's many great attractions and restaurants. Enjoy a five-minute shuttle ride to Legoland or GIA or travel a short 35 miles to the San Diego Convention Center, SeaWorld, San Diego Zoo, San Diego Wild Animal Park, Old Town or the San Diego airport. ... more   less 
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Also Known As:
Hyatt Summerfield Suites San Diego/Carlsbad Hotel Carlsbad
Hotel Of America Carlsbad

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