Booked and pre-paid a 1-bedroom suite and when we arrived were told our reservation was canceled even though we had a confirmation number & never canceled. The front desk clerk was unapologetic and contacted the manager who simply told her to give us a lesser room for the regular price. We were not offered any discount or apology & were made to feel this was our fault even though the room was paid for in advance.
- Official Description (provided by the hotel):
- Located on the coast of beautiful Carlsbad, California and conveniently situated only 2 1/2 blocks from the beach, Hyatt House San Diego/Carlsbad is surrounded by the area's many great attractions and restaurants. Enjoy a five-minute shuttle ride to Legoland or GIA or travel a short 35 miles to the San Diego Convention Center, SeaWorld, San Diego Zoo, San Diego Wild Animal Park, Old Town or the San Diego airport. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Summerfield Suites San Diego/Carlsbad Hotel Carlsbad
- Hotel Of America Carlsbad