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Hilton Garden Inn Carlsbad Beach
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Reviews (1,349)
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All reviewsacross the streetgreat locationoutdoor fireplacecarlsbad beachocean viewbeach accessvery nice hotelbreakfast buffeteasy accessfront desk staffbusiness centernice poolshort drivesan diegooutlet mallpool and hot tubmy son
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Reviewed September 21, 2009

When we arrived, there was food on the floor. They sent housekeeping up to vacuum and gave us 50% off dinner. However, when we went to dinner, we had to wait over an hour after ordering to get our food without our waiter ever coming to our table to explain why it was taking so long. We had two young, tired, and very young children. There was not enough staff to handle an event in the courtyard and the restaurant. Then, it took 40 minutes for us to be picked up by the shuttle after going to the beach, when they say it will take 15-20 minutes. We had to call several times and kept being told they were on the way without any explanation as to why they were late. The manager later argued that it had not been 40 minutes, essentially calling us liars. We had a watch and knew what time we called and what time we were picked up. The only positive was the beds were comfortable. We discovered there were other nearby hotels closer to the beach. There is no easy access to the beach across the street as advertised on the website. You have to walk quite a ways and climb down a steep trail, which is impossible with young children. Next time, we will stay at another hotel with friendlier service and easier access to the beach.

  • Stayed: September 2009, traveled with family
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1  Thank Way2cute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2009

We stayed at the Hilton the weekend of September 12th 2009. We enjoyed our stay very much. The hotel has a great location across from the ocean, has a friendly, attentive staff. Parking is accessible and ample. We opened our sliding doors to let in the great ocean breeze. We have stayed here before and will come again in 2010.

We expect a lot from this hotel and we have not been disappointed.

Kudos to the staff.

  • Stayed: September 2009, traveled as a couple
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Thank sorre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2009

Resort is nice and comfortable, about what you'd expect from a Garden Inn. Rates are very high. Wasn't very impressed with the location and it's hard to walk to the beach access is not very easy, you have to go across a busy road. Also there are no restaurants within walking distance. I had a hard time sleeping as I could always hear the trains. Overall, I would stay here again, as it's a very nice place. I just don't think its worth the money and would rather stay close to the Village and have easy access to the beach..

  • Stayed: July 2008, traveled with family
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Thank calidave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2009

This hotel is right across the street from the beach. The beach is very nice as well. The staff was VERY friendly and extremely helpful in every way! Very clean rooms and comfortable beds..sleep number beds. Rooms were spacious. Roll away fit nicely and was just as comfortable as beds. Pool was very nice and clean also heated. This hotel is worth every bit we spent! We would definitely stay here again!!

  • Stayed: July 2009, traveled with family
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Thank Vacationmomof3kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2009

I booked this hotel based on the reviews found here. The hotel was described as a "family oriented", very comfortable hotel and that is exactly how we found it to be. Upon check in my kids were given stuffed animals (ocean life) which they loved and slept with and still enjoy. The grounds were pretty and the hotel sits across the street from the ocean. The pool area was very relaxing with poolside service for snacks and beverages. On Thurs. thru Sat. they show movies on the lawn of the grounds with blankets spread out on the the lawn and blankets to cover up with. They offer free popcorn and cookies and also have a tray with a menu for those who want to enjoy more then the free offers. On Sat. night there was a wedding in the movie area so they moved the movie to the front lawn which was very thoughtful instead of canceling it.

The beds were extremely comfortable! We usually do not sleep good in hotels as the beds are usually terrible. However, we were very pleasantly surprised that the beds were incredibly comfortable and slept as good as we sleep at home!! We had an issue with a leak in our room that they promptly sent maintenance up to fix. When it happened a second time and they came to fix it again management promptly moved us without us even asking. And they compensated us too! They have a breakfast buffet with great food. The chef makes a great egg white omelet and kids eat the breakfast buffet for half price.

All of the staff we incountered were extremely nice and went the extra mile to make us feel at home and make sure our stay was the best it could be. They truly care about their hotel and it definitely shows! We will absolutey stay at this hotel again!

Stayed: August 2009, traveled with family
Thank outtoplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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