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“Another solid stay”

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Best Western Plus Capitola By-The-Sea Inn & Suites
Ranked #2 of 4 Hotels in Capitola
Certificate of Excellence
Reviewed November 20, 2013

In what's turning out to be an annual pilgrimage, we headed back to Capitola again this year. We were tempted to stay at the new Fairfield on the next block, but the Best Western Plus had a better deal by $25. The hotel is still well-maintained and the staff acknowledged our repeat business and accommodated our single request (ground floor room). The room was quiet and comfortable. The Serta Perfect Sleeper Cheshire III bed was firm but comfortable. Since we were there just to go to dinner at Dharma's, we did our usual mid-week shopping trips that evening, and the hotel is in walking distance of not only the restaurant but also a large shopping center and other chain stores surrounding it.

  • Stayed: November 2013, traveled as a couple
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Thank Karl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded November 21, 2013

Karl, I'm glad that our pricing and location for to your benefit. I hope you continue to stay with us for your future pilgrimages. We are thrilled to continue to welcome you back to your home away from home.

With Hospitality,

Jason Raney
General Manager
Best Western Plus Capitola By-the-Sea

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Reviews (661)
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486 - 492 of 661 reviews

Reviewed November 19, 2013

The Best Western has come a long way, this hotel is clean,spacious and easy to access to everything from the cozy village of Capitola Beach to the shopping and the tree lined streets you have it all here.

The time you enter the hotel Steve the evening Manager was so delightful and helpful made checking in a breeze and his concierge approach was most welcoming.

Blake the morning manager what a delight, and so into his guest with their interest in mind, show casing the morning continental breakfast and described every muffin flavor and anything else you wanted you could ask him.

The rooms were so clean and fresh fluffy towels,so comfy beds and bedding....ladies....they even offer make up remover towelettes in with the rest of their designer shampoo and lotions, tub big enough for two!

I had many choices to pick from Hotels in the area and something led me here and I will be returning in a few months this was a business trip, I was on the first floor no view but the parking lot, next time will see if there is a room with a view.

To end the evening fresh baked cookies in the lobby, Sweet dreams!

  • Stayed: November 2013, traveled on business
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Thank Bellamia007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded November 20, 2013

It is true, we are very blessed in the area we live in. I have learned that being placed in such a beautiful area, the little details make all the difference when making lodging choices. This is why we try to offer the extra amenities like the make up remover wipes and the make up mirror, as well as the extra vanity that most of our rooms have. I am pleased that you are going to be returning soon and look forward to meeting you in person.

With Hospitality,

Jason Raney
General Manager
Best Western Plus Capitola By-the-Sea

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Reviewed November 19, 2013

From the moment we walked into the attractive lobby/check-in area, this was a great stay. Steve and Blake were warm and welcoming and helped us in a myriad of ways during our stay. They gave us directions and suggestions for local points of interest, and took time to converse with us. The overall feeling was very friendly. I met several people who said they had stayed there before and chosen to come back. The location is great, affording easy access to all the local points of interest. The property feels quiet and secluded although it is actually very near great shopping areas and restaurants. There were lots of food choices within walking distance. The parking lot is large, clean, and well-lit. The lobby features a beautiful blown-glass mural behind the desk, and the breakfast areas were always attractive and inviting, with a good selection. The grounds were very clean, well designed, and well-maintained. The interiors have excellent card-access-only security, which made us feel very safe. The interiors were stylish and immaculate, with a sort of abstract ocean theme including art, light fixtures, and furniture that was both modern and a bit whimsical. Our room had wall sconces that reminded us of waves (even the bolts that held the fixtures onto the wall were shaped like starfish!) and the ones in the hallways looked like abstract manta rays. Our room had great attention to detail, with furniture that was modern and in good condition. The sheets, blankets, and bedspread were high quality -- not the type you usually see in mid-priced hotels-- and the bed itself was so comfy we wanted to bring it home with us. In addition to the usual amenities, the bathroom had a very large swing-out mirror with high magnification that was great for shaving, make-up, and anyone with visual challenges. The entire property was very handicap-friendly. We will definitely tell our friends about this hotel, and will stay here again the next time we are in the area.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Lana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded November 20, 2013

Lana, thank you so much for the wonderful review. It is so eloquently phrased we could almost use it for a commercial. It sounds like it was a combination of our wonderful hotel and our amazing, caring staff that made for a fantastic stay for you. I am so happy to hear this. Next time you are coming to visit us, please don't hesitate to call us directly for your reservations.

Best Regards,

Jason Raney
General Manager
Best Western Plus Capitola By-the-Sea

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Reviewed November 18, 2013

Nice location. Easy to find and easy to use as a home base. Local places for dining, drinking are very good. Transportation, other than driving ones own car, is difficult, but not impossible to find. The staff was very helpful and friendly.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded November 20, 2013

Larry,

It sounds like we were a very convenient place for you. I'm glad to hear it. Next time you're with us if you have any questions about transportation options available, we are more than happy to help. We hope to see you again.

With Hospitality,

Jason Raney
General Manager
Best Western Plus Capitola By-the-Sea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

Spent the night here for my 4 year anniversary. We stayed in the suite with the jetted tub. Nice and relaxing, just blocks away from a cute downtown area, with great restaurants and shops. The breakfast was standard but plentiful and yummy. We didn't use the pool, but it looked great and clean. There was a work out room and fresh cookie at check in. The gentleman (Blake?) that checked us in was AMAZING, we gave us so much information on the town and told us about the free shuttle that took us to our restaurant that night (something we didn't know about). Every hotel should have a clerk like him!

  • Stayed: November 2013, traveled as a couple
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Thank hotelchick11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded November 20, 2013

Thank you so much for taking the time out of your day to offer some kind words about our hotel. I hope you had a wonderful Anniversary.

Blake was so pleased to hear your kind words, and asked me to thank you. You are correct he is a wonderful ambassador for our hotel and our city and we are blessed to have him on our team.

If you are ever headed back to the Capitola/Santa Cruz area, we'd love to have you back with us.

From myself and our entire staff, kindest regards,

Jason Raney
General Manager
Best Western Plus Capitola By-the-Sea

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Reviewed November 12, 2013

We used this as our designated hotel while we were in Capitola for my daughter's wedding. The hotel is beautiful and very clean & comfortable. And it's a great location. We would definitely come back and stay here again. The only negative was that a few of the front desk staff could use a little more training or attitude adjustments. Most of them were wonderful, which made the "few" stand out. But other than that, it's a great hotel.

  • Stayed: November 2013, traveled with family
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Thank CaliMom6008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded November 15, 2013

We are so happy that you enjoyed your stay with us here in Capitola. I hope your daughter's wedding was wonderful. I do apologize that you found some of our staff a little "rough around the edges". We have recently gone through some turnover in staffing and we are working on coaching and guiding the new staff members towards the level of service our guests have grown accustomed to. Thank you so much for the feedback and we hope to see you again.

With Hospitality

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Reviewed November 6, 2013

This hotel in my top two of outstanding Best Westerns in ny hotel history. The staff was so helpful from Christine for reservations to Blake's humor with our grandchildren at breakfast to Steve's assistance with so many other things during our stay. The room was lovely, breakfast was good and proximity to everything in Capitola was terrific. Thank you Steve, Christine and Blake!

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank kpilling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this reviewResponded November 15, 2013

It does my heart good to hear that our staff made all the difference in your stay. Most of our staff has been with us for a long time and they love what they do. I think it shows in how they treat our guests. Next time your in our neck of the woods, come see us again.

With Hospitality,

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Additional Information about Best Western Plus Capitola By-The-Sea Inn & Suites

Address: 1435 41st Ave, Capitola, CA 95010-2912
Phone Number:
Location: United States > California > Capitola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Capitola
Price Range: $142 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Capitola By-The-Sea Inn & Suites 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Our "Best of the Best" award-winning hotel is only eight blocks from quaint Capitola Village, California's oldest seaside resort, and three miles from the Santa Cruz Beach Boardwalk & Santa Cruz Wharf. We are at the center of a vacationer's paradise. Stroll through art galleries, antique shops, local wineries and majestic redwood forests. Observe the migration of elephant seals, gray whales and Monarch butterflies. Miles of beaches offer world-class surfing, fishing, boating and kayaking. ... more   less 
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Also Known As:
Best Western Plus Capitola By-The-Sea Hotel Capitola
Best Western Plus Capitola By-The-Sea Inn And Suites
Best Western Capitola
Capitola Best Western

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