I would NEVER stay here again! First of all I booked my reservation a month ago online and I spoke to the woman on the phone to confirm that I had indeed booked the Grand Bahama Room and the Matinique. Upon arriving Tues August 17th I was told I had reserved the Martinique (1 queen bed) & the Paradise (1 king bed). Clearly there weren't enough beds for everyone seeing how it was myself, my husband, my 2 kids, & my Mom. The woman behind the desk (she had short brown hair) felt bad so she gave us a "free" parking pass. Well the rooms were SO small my son slept on an outdoor cushion she provided. They make The Martinique sound so appealing it has it's own entrance and is in the front of the hotel. Not only did you hear the music from the bars across the street, the stairs are right behind the headboard so you could hear people going up and down. The next morning we were told our "free" parking pass was given away(kind of like my reservation) and Susan who worked behind the desk was HORRIBLE! She was out of her mind. She had the never to look at my 12 year old daughter & say "Don't turn out like them" referring to my Mom and I. Shame on her to speak to someone else's child that way is UNTHINKABLE! I was very upset to say the least! I have NEVER been treated so poorly by a hotel staffer and I have traveled extensively. WHATEVER YOU DO PLEASE DON'T STAY HERE!!! We checked out early & luckily saved our vacation
- Official Description (provided by the hotel):
- A charming boutique hotel in the heart of Capitola Village. Steps to the beach, restaurants, wine tasting and shopping. Beautifully appointed rooms with private bathrooms, high quality linens, continental breakfast, complimentary gourmet coffee, afternoon tea and cookies and weekend wine and cheese service. Free high speed internet, refrigerators, plasma televisions, microwave. Free village parking. ... more less
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