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“One of the best, but...,”

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Fairfield Inn & Suites Santa Cruz - Capitola
Ranked #3 of 4 Hotels in Capitola
Certificate of Excellence
Pleasanton, California
Level 5 Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“One of the best, but...,”
Reviewed August 15, 2014 via mobile

We have stayed at this property 3 years in a row now to play in the Santa Cruz City Golf Championships. It has been a wonderful experience. Quiet, great service, clean, nice location. Now for the buts... They recently went to two night minimums for summer weekends. This may work for some but it doesn't work if you're within a 3 hour drive and need only one night. So that leads me to the second 'but' which is price. Not that this property is over priced for the area but come on, $350 bucks AND you require 2 nights?

Stayed August 2014, traveled as a couple
Helpful?
1 Thank BG-CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek G, General Manager at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this review, August 19, 2014
Dear BG-CA,
Thank you for choosing to stay with us when in our area each year. The 2 night stay minimum allows our visitors better options to book their full weekends without rooming issues due to sold out single nights. Please give us a call directly to the hotel when this next occurs as we are always here to help you when it is possible.
Sincerely
Derek Grell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

Traveler rating
    235
    101
    13
    5
    8
See reviews for
153
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35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • Italian first
  • Spanish first
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English first
Capitola
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2014 via mobile

Of Marriott's many variants, this was our first time at a Fairfield Marriott Inn. All good. Clean and spacious sleeping room with separate parlor. Mini fridge and microwave for the practical or reclusive. Full delicious breakfast with many choices 6:30-10. Only the Lack of Ocean View kept from 5-stars. But heathy walking distance to shops and the Capitola beach and wharf. Nice staff. We'd stay again.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Dallazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek G, General Manager at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this review, August 14, 2014
Dear Dallazz
We are very happy to hear that your first stay at a Fairfield Inn and Suites brand of Marriott lived up to your expectations. Please stay with us again when your travel plans bring you back to our location.
Sincerely
Derek Grell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 6 Contributor
124 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 10, 2014

A very clean hotel with a friendly staff and garage parking for guests. Within walking distance of many shops and restaurants and even the beach (15 to 20 minutes depending on how fast you walk). We stayed in a King suite and were very pleased with it; only complaint is that the pillows were small and too soft, not quite enough support for my head and neck. Hotel was nice and quiet at night, too, which was great for me since I'm a light sleeper. (We had a courtyard view; street-facing rooms may be louder.) Pool was nice, if a bit small, but the large hot tub was also nice. Good lighting in the bathroom, but the shower head was a bit soft for my taste; I like more of a hard blast of water when showering.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mplanglinais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek G, General Manager at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this review, August 12, 2014
Dear mplanglinais,
Thank you for having stayed with us.
We do provide a selection of both feather and foam pillows on all of our beds with hopes of offering sweet dreams. I apologize that our pillows were not just right. Our Spa suites with their whirlpool tubs also have the enclosed double shower headed shower that provides a great wide spray shower but cannot be concentrated into a harder blast of water. I have taken note of this for future modifications.
With hospitality.
Derek Grell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis, MO
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 10, 2014

I am Marriott Gold (was Platinum). Stayed 2 nights this weekend. This hotel is by far the best Fairfield Inn I have ever stayed at Parking is a little tight in the garage (watch out for the posts) but all the positives on here are spot on. They were even able to retrieve a jacket my daughter left behind. Did have 2 beers charge to the room which weren't ours but room was free and we did not have time to straighten it out before leaving. Capitola is lovely and we enjoyed downtown Santa Cruz.

  • Stayed August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank stlrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek G, General Manager at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this review, August 12, 2014
Dear Stlrod,
I thank you for your experienced review. Being one of our elite members you have experienced many different Marriott properties and brands during your years of travel. My staff and I are very proud to have provided you with a "WOW" during your visit to the California coast. We hope to see you again one day.
Sincerely
Derek Grell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayward
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 8, 2014

Cute hotel 3 blocks from the beach boardwalk. Friendly staff, good breakfast. I would stay again. Pool area was nicely maintained. No loud noises to say it was fully booked. Sitting area on balcony was nice and late checkout was accommodated without incident.

Room Tip: I am not sure if wifi was free as it comes free with my status. The suites with fireplace and jacuz...
See more room tips
  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek G, General Manager at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this review, August 12, 2014
Dear Cheryl B,
We are pleased that our newly built Marriott provided you with an enjoyable visit. We do offer free high speed WIFI to all of our guests as well. It is our hope that you will stay with again when next you visit our area. Thank you for being our guest.
Sincerely
Derek Grell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 8, 2014

Spent 3 lovely nights here while visiting family nearby. Beautiful decor, lovely pool area with bocce ball court, friendly accommodating staff, walking distance to restaurants, Whole Foods and shops. Loved exploring nearby Capitola beach, Santa Cruz harbor and wharf. Not inexpensive, but definitely a cut above the usual motel experience. The beds, linens, room design were exceptional.

Room Tip: Request an outside room so you have a neighborhood view, rather than an inside, hotel wall view.
See more room tips
Green Features: Recycling bins in rooms and in hallways, towel change options.
  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank CoastalTraveler007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek G, General Manager at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this review, August 12, 2014
Dear CoastalTraveler007
Thank you for staying with us while visiting your family in Capitola.This historically popular destination certainly does have so much to enjoy. We are proud that our hotel filled all of your needs and we look forwards to your next visit.
Sincerely
Derek Grell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseville, California
Level 6 Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 5, 2014

Unfortunately we stayed for one night, because this property is beautiful. The rooms are really nice, the star was awesome and the breakfast are was the best I've ever seen. Even with no direct beach access I'd stay here again.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JimAtKSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek G, General Manager at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this review, August 7, 2014
Dear JimAtKSF
Thank you for your very appreciated review. My team and I are pleased that our property was more than you expected and our rooms and breakfast were what you needed. Soon we shall move into our Autumn months which we call our "Secret Summer" and that might just be the perfect excuse to visit us again.
With Hospitality
Derek Grell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Santa Cruz - Capitola

Property: Fairfield Inn & Suites Santa Cruz - Capitola
Address: 1255 41st Ave, Capitola, CA 95010-3911
Phone Number:
Location: United States > California > Capitola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Capitola
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Fairfield Inn & Suites Santa Cruz - Capitola 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Santa Cruz-Capitola
Fairfield Inn & Suites Santa Cruz-Capitola Hotel Capitola

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