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Fairfield Inn
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Reviewed May 27, 2013

Received a coupon for having a Marriott VISA for a year. Booked a night for the past memorial weekend. The people didn't tell us that a soccer team was staying at the hotel. OMG! It felt like lunch time recess at school. Girls and boys around 7 years old were screaming and running up and down the hallways Parents were having a great time having beers, not supervising their children. The front desk employee was totally stressed out dealing with irate non soccer team people while running up and down the stairs telling kids to be quiet. To make matter worst, there was NO management people working that night ! Unbelievable ! We finally checked out at 10:30 p.m. because it was a total chaos. What a waste of what supposed to be a nice weekend getaway. We called the corporate number. They told us we can go to a hotel twenty minutes away by his guy on the phone was talking to us from Malaysia. We went home which was under an hour away.

Date of stay: May 2013
Trip type: Traveled as a couple
2  Thank dimsumgirl2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanti Biafora, Sales at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this reviewResponded April 17, 2022

Thank you for taking the time to share your experience with us. We sincerely apologize for any inconveniences you might have had during your stay with but but hope to see you again when you travel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

It was our first visit to Capitola/Santa Cruz. Friends of ours were in Capitola recently and stayed at the nearby Best Western. They told us about the new Fairfield Inn. What a great property. The room was a suite with separate BR and LR and 2 TVs. Everything sparkled. The entire staff was outstanding. This tone was set by the GM Derek who was fabulous. The included hot breakfast was a cut above the standard included breakfast and the dining area was the best I have seen for this class of hotel. The bar area looked inviting but it did not fit into our schedule. I would definitely stay there again.

Room tip: for a slightly higher price you can get a suite with balcony and jacuzzi
Date of stay: May 2013
  • Trip type: Traveled as a couple
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Thank joePlantation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanti Biafora, Sales at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this reviewResponded April 17, 2022

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

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Reviewed May 17, 2013

From it's immaculate room to delicious full breakfast and great location near shopping...everything was terrific. To top it off, his staff, especially the General Manager, Derek, were beyond kind and made our stay super special.

Room tip: Second floor was well located to laundry room, breakfast, workout room, pool.
Date of stay: May 2013
  • Trip type: Traveled as a couple
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1  Thank Rishastern
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanti Biafora, Sales at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this reviewResponded April 17, 2022

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

This is a wonderful place to stay for families! It is walking distance to the ocean and great surfing! The property itself is in a residential area, with restaurants and shopping nearby. It is a fairly new place, and the rooms are beautiful and well appointed. There is a coin laundry for longer stays, and the pool/hot tub/fitness area is a nice bonus! The manager and staff were very friendly and accomodating to us after a long flight and longer drive from San Francisco. I will definitely stay here again. What is really great is I can use Marriott points for stays here, and Marriott gift cards as well. Double bonus!

Date of stay: August 2012
  • Trip type: Traveled with family
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1  Thank wildtiger81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanti Biafora, Sales at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this reviewResponded April 17, 2022

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

This was my first stay at any Fairfield Inn and I was truly impressed. As a junior brand in the Marriott family, I was worried it could not live up to other better known members. But Fairfield Inn Capitola surpassed all my expectations. It compares favorably to another Marriott brand I stayed in recently (a Residence Inn) and adds more legitimacy to me making Marriott my first choice anywhere I go.

Located on a main thoroughfare in Capitola, this Fairfield Inn is convenient to area attractions. Capitola itself is worth exploring, especially its quaint little village by the ocean. The hotel's exterior is quite attractive, reminding you of some upscale resort. It is well maintained and well managed. We arrived early but was assigned a room without any fuss by the friendly and courteous check-in staff. After parking our car in the secured underground garage, we found and entered our room that was clean, chic and functional. You wouldn't call the amenities luxurious but they don't make you feel you are staying at a cheap place. The included breakfast is standard fare; nothing to brag about but satisfying nonetheless. All in all, a great home away from home.

Date of stay: March 2013
  • Trip type: Traveled as a couple
    • Value
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    • Cleanliness
    • Service
Thank sf88fs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanti Biafora, Sales at Fairfield Inn & Suites Santa Cruz - Capitola, responded to this reviewResponded April 17, 2022

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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