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Review Highlights
Safe, great value, friendly, punctual

Used their service for my family transit between Krabi to Phuket and return. They arranged baby car... read more

Reviewed 2 weeks ago
Fuzail K
Smooth, safe, friendly and efficient

What a great experience - worth every cent. The driver arrived early at our hotel, insisting on... read more

Reviewed January 29, 2024
jomater
,
Canberra, Australia
via mobile
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Reviewed February 9, 2019

I had a private taxi booked for 10am to get to Krabi airport from Koh Lanta. We had to call about 4 times between the scheduled 10am pickup time and 10:45am asking where the driver was. They kept replying it would only be 5 more minutes. Then time continued, we called again. Same answer. Finally after 45 minutes the van shows up, the driver did not communicate with us and then stalled another 5-10 minutes because he wanted to take my picture before he would go. The entire time was very stressful as I needed to get to the airport on time so as to not miss my flight. Had a not already checked into my flight online, I would have certainly had a problem.
Very disappointing! Especially for the price you pay!

Date of experience: February 2019
Thank shrakeyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrabiPrivateTaxi, เจ้าของธุรกิจ at Krabi Private Taxi, responded to this reviewResponded February 18, 2019

Thank you very much for your comments.
I'm apologize really some time we using another taxi pick you up. Because the booking of many company it is many lot per day and some time we can't control direct the driver. So we are apologize really
We looking forward in the future to serving. If you need to using serving with my company. We are ready to serving to you in the future if you come back.

Best Regards.
Eddy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2019

We planned our vacation in January to spend it on Koh Lanta, we've reserved the private taxi service from Krabi Private Taxi to take us from Krabi airport to our resort on Koh Lanta.

Unfortunately due to tropical storm Pabuk our vacation was forced to be deviated to a different location, it was said it was the strongest storm since more then 5 decades. Thai meteorological institute ordered all ships to stay on shore due to severe risk.

I proactively reached out to Krabi Private Taxi or SouthAndaman Transport Co.,LTD. to notify them that we will not be able to use their services due to these uncontrollable forces, with the ask on what their refund policy is in this situation.

Unfortunately, unprofessional and limited forward thinking of Krabi Private Taxi services they did not want to refund us the money, despite the fact that they did not and weren't even able to provide the services we paid for as all ships were ordered to stay ashore on the day the requested services were scheduled, there was no possibility in the first place that Krabi Private Taxi could provide us the services and this was known to them when we reached out to them!

Anyway, next time my business is going somewhere else!

Date of experience: January 2019
Thank Jkulderij
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrabiPrivateTaxi, เจ้าของธุรกิจ at Krabi Private Taxi, responded to this reviewResponded February 18, 2019

Thank you very much for your comments.
I'm apologize really some time we using another taxi pick you up. Because the booking of many company it is many lot per day and some time we can't control direct the driver. So we are apologize really
We looking forward in the future to serving. If you need to using serving with my company. We are ready to serving to you in the future if you come back.

Best Regards.
Eddy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2018 via mobile

Booked a taxi online from Krabi Airport to Koh Lanta. Definitely the best option for us paid cash to the driver on arrival and the car was comfortable and the driver seemed very professional and friendly.

Greeted at the airport. The wrong name was displayed so it took a few minutes to find the driver but we just had to ask some of the local tour guides and they pointed him out to us.

All in all a great service

Date of experience: November 2018
Thank MayaJai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrabiPrivateTaxi, เจ้าของธุรกิจ at Krabi Private Taxi, responded to this reviewResponded February 18, 2019

Thank you very much for your comments. We looking forward in the future to serving. If you need to using serving with my company. We are ready to serving to you in the future if you come back.

Best regards.
Eddy

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Reviewed November 20, 2018 via mobile

The driver arrived about 15 mins late at the airport, which wasn't too bad, but some notification would have been better.

He drove very very fast and rough which was unpleasant. He also cleaned the passenger seat and spilled cleaning liquid on my friend's pants.

On the way back, we said there is no rush as our flight was only much later. He still drove too fast (110kph in 50 zone; 120 in 70 zone). At one point he had to break so hard we all fell forward.

I would prefer if taxi drivers drive safely and not so rough. I feel dizzy from being thrown around a car.

Date of experience: November 2018
Thank Ryan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrabiPrivateTaxi, เจ้าของธุรกิจ at Krabi Private Taxi, responded to this reviewResponded February 18, 2019

Thank you very much for your comments. We looking forward in the future to serving. If you need to using serving with my company. We are ready to serving to you in the future if you come back.

Best regards.
Eddy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2018

When the driver picked us up he continued eating whilst driving. I did not appreciate that but let it go as I felt it may be just how things are done here. But after eating the driver started speeding, most times in excess of 100km/h - even in town and where the posted speed signs showed 50km/h. At times he sped up to 140km/h and I felt like i was breaking with my feet right through the floor of the car. I warned him twice to slow down. It felt unsafe and he had total disregard for our safety.

Date of experience: August 2018
2  Thank splendidsimply
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrabiPrivateTaxi, เจ้าของธุรกิจ at Krabi Private Taxi, responded to this reviewResponded October 20, 2018

Thank you very much for your comments.
I'm apologize really some time we using another taxi pick you up. Because the booking of many company it is many lot per day and some time we can't control direct the driver. So we are sorry really
We looking forward in the future to serving. If you need to using serving with my company. We are ready to serving to you in the future if you come back.

Best Regards.
Edd

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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