I've stayed at this hotel a few times before and have liked it's excellent ski in ski out location and Japanese Onsen (hot springs bath). Food and service haven't been the best but the positives have compensatated.
This trip however has been different. They messed up our transfer booking resulting in a two hour wait at the airport. They assigned us the wrong rooms. We were once asked to move tables half way through our meal (never figured out why). Resturant bookings system (required because capaity is way below demand) is chaotic. Buffet restaurants suffer from poor replenishment. Service is slow and inept. Prices are criminal given the level of service.
The key issue seems to be that the hotel has recruited a large number of staff for the peak holiday season but hasn't trained them. I definately won't come here again during a busy period, maybe never again.
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- Also Known As:
- Hilton Niseko Village Hotel Niseko-Cho
- Hilton Niseko Cho
- Hilton Hotel Niseko Village